TechNow Ep 27 | Community Etiquette

[Chuck Tomasi]

Pradeep Sharma joins Dave Slusher and Chuck Tomasi as the subject matter expert to talk about using the community to its fullest. We share the tips on how you can improve chances of getting your question answered and how to participate on the community and earn the cool badges.

Originally aired Wednesday June 29, 12:00PM PDT  
(Be sure to change your YouTube Setting to 720HD)

Ask your questions below on this discussion page.

And Please Let our Expert Know how they've helped! Comment Below!

Like, Share, Mark Helpful. 

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Featured Experts

Pradeep Sharma comes with more than 5 years of experience in IT Services (primarily in Infrastructure Services). He has worked on multiple ServiceNow implementation projects for different customers catering to ITSM modules including incident, Problem, Change, Wizards, Service Catalog and custom applications customization. He has been with ServiceNow for two years. He enjoys helping other Community members and has shared many solutions to interesting challenges. He was awarded with "ServiceNow leader award" by ServiceNow and was nominated for ""member choice award" by community members.

Chuck Tomasi is a Platform Architect for ServiceNow.   He is a computer science major with over 30 years of IT experience. As a former ServiceNow customer, Chuck won the first Innovation of the Year Award at Knowledge 10. Since joining ServiceNow in 2010 as a Technical Consultant, he has done many large scale ITSM implementations and custom applications, acted as an adjunct instructor for Education Services, created and lead the Technical Best Practices program, and co-hosts the ServiceNow series "TechNow".

Dave Slusher has been developing software for 20 years for companies such as Intel, Orbitz, Dell Secureworks and many startups lost to history. He has been with ServiceNow for two years, first in Expert Services and now as the Developer Evangelist for the developer community and portal. He earned his BS from Georgia Tech and his MS in Computer Science from the University of Louisiana - Lafayette.

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LIST ALL EPISODES

[Chuck Tomasi]

I cannot wait to pick the "community master" pradeepksharmabrain along with dave.slusher and steppek in a few weeks. This is the first time someone other than one of the regular hosts has been the subject matter expert. Mark your calendars!

We want your questions! Enter them here and we'll do our best to answer them in this special episode of TechNow.

[Chuck Tomasi]

There are only a few days left to add your questions about community etiquette to this discussion. We'll answer them on the TechNow next week. What is it you want to know about being more effective with the community?

[Cupcake]

I wanted to know how to get the task number in the notification via the workflow. I tried using ${task.number} and it returns nothing. If I just use ${number} I get the RITM #.

[Chuck Tomasi]

Hi Karen,

This comment doesn't seem related to the topic of this post (Community Etiquette). I recommend you start a new thread to reach a wider audience.

Thank you