TechNow Ep 43 | Advanced Reporting

[Chuck Tomasi]

Following up on TechNow episode 42, we dive a little deeper into ServiceNow reporting and taking a look at some advanced features. Now that we are visualizing our data in reports, let's make our reports a little more robust by exploring drilling down, interactive dashboards, related lists, and database views.

Quick tip: Best practices with reference fields

 Originally aired November 16, 2017 12:00PM PST  
(Be sure to change your YouTube Setting to 720HD)

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Featured Experts

Chuck Tomasi is a Sr. Technical Program Marketing Manager for ServiceNow.   He is a computer science major with over 35 years of IT experience. As a former ServiceNow customer, Chuck won the first Innovation of the Year Award at Knowledge 10. Since joining ServiceNow in 2010 as a Technical Consultant, he has done many large scale ITSM implementations and custom applications, acted as an adjunct instructor for Education Services, created and lead the Technical Best Practices program, makes appearances on Live Coding Happy Hour, created dozens of fit for purpose custom applications, and co-hosts the ServiceNow series "TechNow".

Dave Slusher has been developing software for 20 years for companies such as Intel, Orbitz, Dell Secureworks and many startups lost to history. He has been with ServiceNow for two years, first in Expert Services and now as the Developer Evangelist for the developer community and portal. He earned his BS from Georgia Tech and his MS in Computer Science from the University of Louisiana - Lafayette.

Kreg Steppe is a Senior Curriculum Developer within ServiceNow developing and supporting cloud training infrastructure. He specializes in developing integration solutions, automating repeatable processes and Cloud Management in ITOM. Kreg's prior experience includes operating his own ISP, developing web applications in PHP, network integration, managing network support, Application Development on cloud based networks, DNS and email server maintenance. He is a Linux enthusiast and enjoys Photography.

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LIST ALL EPISODES

[Rajababu]

Hi All,

Can you provide details on Integration with JIRA (videos are too olds) and also Orchestrations with AD ,others also.

[Chuck Tomasi]

HI Gaurav,

I have added your suggestions to our list. Thank you.

[JamesEcoStratus]

Hi Chuck,

Curious if along w/JIRA we/you could possibly add 3rd party Reporting/PA/BI tools (Tableau, MicroStrategy, Incorta, Oracle, etc) and ways of gathering insight from multiple domains or BU's while retaining or enforcing security and/or access controls?

(Thought here is organizational need for increased transparency across growing complexity of business and/or architecture layers while maintaining proper controls and ability to delight customers (internal/external)).  

Or maybe this could be or needs to be its own segment/episode?

Cheers,

James

[Chuck Tomasi]

Hi James,

Thanks for the info... We do have an upcoming episode planned on PA. Watch the TechNow Episode List for more info...

I don't see us getting in to things like Tableau, etc. To export all your data to a third party app means that you would have to export not only the data but the security info that goes along with that and apply it somehow. I'm not sure we'll be able to cover that any time soon. A big of the value of ServiceNow Performance Analytics is that it's on the same database (in platform) so the security is built in with the data and it's live data you can drill in to.