TechNow Ep 46 | Performance Analytics

[Chuck Tomasi]

The logical follow on from episodes 42 and 43 on reporting is to go to Performance Analytics with Dan Kane. Even if you're not using PA today, you can still start the data collector and gather information for the out-of-the-box indicators and breakdowns. As a ServiceNow System Administrator, Dan provides you with the information to feel comfortable getting started with the very powerful feature.

Quick tip: Chuck shows us some concepts he learned in his early days of using Flow Designer

Originally aired January 25, 2017 12:00PM PST  
(Be sure to change your YouTube Setting to 720HD)

Ask your questions below on this discussion page.

GitHub repository used in the quick tip: https://github.com/chucktomasi/tn46.git

And Please Let our Experts know how they've helped! Comment Below!

Please Like and Share!

---

Featured Experts

Chuck Tomasi is a Sr. Technical Program Marketing Manager for ServiceNow.   He is a computer science major with over 35 years of IT experience. As a former ServiceNow customer, Chuck won the first Innovation of the Year Award at Knowledge 10. Since joining ServiceNow in 2010 as a Technical Consultant, he has done many large scale ITSM implementations and custom applications, acted as an adjunct instructor for Education Services, created and lead the Technical Best Practices program, makes appearances on Live Coding Happy Hour, created dozens of fit for purpose custom applications, and co-hosts the ServiceNow series "TechNow".

Dan brings a unique combination of business and technical acumen to his projects. He has been with ServiceNow for 5 years, spending the first 3.5 years as a Business Process Consultant, focusing on integrating ITSM processes with new ServiceNow implementations. During that time, he also implemented Performance Analytics for 40+ customers. For the past 1.5 years, Dan has been part of the Reporting and Analytics product team, working with customers to maximize the value of their Performance Analytics investment. Prior to ServiceNow, Dan spent 20 years in various IT Operations management roles, and became one of the top non-consultant online influencers in the ITSM space.

Dave Slusher has been developing software for 20 years for companies such as Intel, Orbitz, Dell Secureworks and many startups lost to history. He has been with ServiceNow for two years, first in Expert Services and now as the Developer Evangelist for the developer community and portal. He earned his BS from Georgia Tech and his MS in Computer Science from the University of Louisiana - Lafayette.

Kreg Steppe is a Senior Curriculum Developer within ServiceNow developing and supporting cloud training infrastructure. He specializes in developing integration solutions, automating repeatable processes and Cloud Management in ITOM. Kreg's prior experience includes operating his own ISP, developing web applications in PHP, network integration, managing network support, Application Development on cloud based networks, DNS and email server maintenance. He is a Linux enthusiast and enjoys Photography.

---

LIST ALL EPISODES

[Lisa Latour]

Did you participate in this TechNow Ep 46?

We'd love to hear your feedback on this event!

Please Take the Survey - and tell us what you think!

oh and Find More Events on the Community!

[Mahesh89]

Hi Chuck,

Is there any way out so I can make list view to refresh automatically?

eg. I want after every 10 mins my incident list to be get auto refresh and bulk of new incidents needs to populates

[Chuck Tomasi]

Hi Mahesh,

If you need dynamic lists, you can get that with List v3. Go to System Definition> Plugins and activate the List v3 plugin. Logout/login and you'll have (most) lists working with the new list format. Updates to records are reflected on the lists in near real-time.

This video gives a demonstration of what I mean: https://www.youtube.com/watch?v=BuVRAWfg45Q&list=PL3rNcyAiDYK1d7B8-4LSdSbY0B-h3gWeb&index=14