TechNow Ep 47 | Record Producers and Interceptors

[Chuck Tomasi]

What's the best way to create a record in a table apart from using the standard form? Chuck explores two options you can provide your users with to creating an incident, change request, or any record in any table quickly and easily using record producers and interceptors.

Quick tip: Kreg shows us some time saving keyboard shortcuts

Originally aired February 22, 2018 12:00PM PT

(Be sure to change your YouTube Setting to 720HD)

Ask your questions below on this discussion page.

And Please Let our Experts know how they've helped! Comment Below!

GitHub Repository used in this video: https://github.com/chucktomasi/tn47.git

Please Like and Share!  

---

Featured Experts

Chuck Tomasi is a Sr. Technical Program Marketing Manager for ServiceNow.   He is a computer science major with over 35 years of IT experience. As a former ServiceNow customer, Chuck won the first Innovation of the Year Award at Knowledge 10. Since joining ServiceNow in 2010 as a Technical Consultant, he has done many large scale ITSM implementations and custom applications, acted as an adjunct instructor for Education Services, created and lead the Technical Best Practices program, makes appearances on Live Coding Happy Hour, created dozens of fit for purpose custom applications, and co-hosts the ServiceNow series "TechNow".

Dave Slusher has been developing software for 20 years for companies such as Intel, Orbitz, Dell Secureworks and many startups lost to history. He has been with ServiceNow for two years, first in Expert Services and now as the Developer Evangelist for the developer community and portal. He earned his BS from Georgia Tech and his MS in Computer Science from the University of Louisiana - Lafayette.

Kreg Steppe is a Senior Curriculum Developer within ServiceNow developing and supporting cloud training infrastructure. He specializes in developing integration solutions, automating repeatable processes and Cloud Management in ITOM. Kreg's prior experience includes operating his own ISP, developing web applications in PHP, network integration, managing network support, Application Development on cloud based networks, DNS and email server maintenance. He is a Linux enthusiast and enjoys Photography.

---

LIST ALL EPISODES

[mateuszgrzeskow]

Hi, 

Nice video.

I have a question about shortcuts, especially Alt+G and Alt+C on Windows.

Can you somehow turn them off? Because it is special character in some languages and when you try to type them it hides navigator instead for example.

[Chuck Tomasi]

I don't see a way to disable shortcut keys. I'm going to take this up with our product management team. Thank you for bringing a very good use case.

I will let you know what I find.

[Chuck Tomasi]

Hi Mateusz,

I talked to our UI team and they let me know there is an open PRB record on this (at a very high priority.) The decision at this point is to make a user preference to disable keyboard shortcuts. Furthermore, when they are enabled, they will automatically be disabled while in a text field so your local characters won't conflict with the UI. When focus is placed elsewhere, the keyboard shortcuts will behave as needed - unless you set your preference to disable them. We are targeting the release of this in London.

For your reference, the PRB is: PRB748899

[mateuszgrzeskow]

Hi Chuck,

thank you very much for the quick response.

I am looking forward to solution then. I've seen this problem before but there were not a lot of updates on it. I hope this feature will be released soon.