TechNow Ep 48 | Custom Application Methodology

[Chuck Tomasi]

The team discusses the process of building a custom application on ServiceNow. We'll discuss things like, what consider before you start creating, steps to take to ensure a successful build, and best practices to make future maintenance easier. Some of this has been covered in prior episodes, but this one rolls as much up as we can fit in an hour.

Quick tip: Chuck shows a way to maintain multiple identical choice lists

Originally aired March 22, 2018 12:00PM PT  
(Be sure to change your YouTube Setting to 720HD)

Ask your questions below on this discussion page.

GitHub repository used in the quick tip: https://github.com/chucktomasi/tn48-qt.git

And Please Let our Experts know how they've helped! Comment Below!

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Featured Experts

Chuck Tomasi is a Sr. Technical Program Marketing Manager for ServiceNow.   He is a computer science major with over 35 years of IT experience. As a former ServiceNow customer, Chuck won the first Innovation of the Year Award at Knowledge 10. Since joining ServiceNow in 2010 as a Technical Consultant, he has done many large scale ITSM implementations and custom applications, acted as an adjunct instructor for Education Services, created and lead the Technical Best Practices program, makes appearances on Live Coding Happy Hour, created dozens of fit for purpose custom applications, and co-hosts the ServiceNow series "TechNow".

Dave Slusher has been developing software for 20 years for companies such as Intel, Orbitz, Dell Secureworks and many startups lost to history. He has been with ServiceNow for two years, first in Expert Services and now as the Developer Evangelist for the developer community and portal. He earned his BS from Georgia Tech and his MS in Computer Science from the University of Louisiana - Lafayette.

Kreg Steppe is a Senior Curriculum Developer within ServiceNow developing and supporting cloud training infrastructure. He specializes in developing integration solutions, automating repeatable processes and Cloud Management in ITOM. Kreg's prior experience includes operating his own ISP, developing web applications in PHP, network integration, managing network support, Application Development on cloud based networks, DNS and email server maintenance. He is a Linux enthusiast and enjoys Photography.

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LIST ALL EPISODES

[Aravind31]

Chuck Tomas,

kindly share you solution for my question.

https://community.servicenow.com/community?id=community_question&sys_id=b569c286dba417884816f3231f96...

[Chuck Tomasi]

Apologies, I cannot offer help here as my expertise is not in demand management or ITBM.

[rldejesusm]

Hi, I had these questions:

1) Do we have access to reporting in the portal already?

2) Are we going to see enhancements to the data tables in the portal soon, currently they dont have the same export options that the lists in the console have?

3) Also, are we going to have VTB's in the portal soon?

4) Lastly, Can we have access to the console chat, in the portal already? {Currently we open it in (instance_url/$c.do)}

[Chuck Tomasi]

These are all great ideas and I don't have visibility in to the various product management queues. If you feel they are necessary requirements, I invite you to open an enhancement request! Our product managers DO listen.

Enhancement requests: Tell us how you would improve the ServiceNow product