TechNow Ep 55 | London Platform Features

[Chuck Tomasi]

The focus of ServiceNow’s London release is delivering an improved experience. Users get a better experience with Virtual Agent and enhancements to Guided Tour Designer and Service Portal. Agents get a modern, intuitive experience with Agent Workspace. Developers improve their experience with enhancements made to Flow Designer, IntegrationHub, and REST APIs.

Quick tip: JSON Viewer on string fields

Originally aired August 14, 2018 8:00AM PT

Update 2018-08-15 - We made an error in the broadcast when we said Agent Workspace is a separately licensed product. It is included with the platform and is still in limited availability for London. Sorry for the confusion.

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Featured Experts

Chuck Tomasi is a Sr. TPMM for ServiceNow. He is a computer science major with over 35 years of IT experience. As a former ServiceNow customer, Chuck won the first Innovation of the Year Award at Knowledge 10. Since joining ServiceNow in 2010 as a Technical Consultant, he has done many large scale ITSM implementations and custom applications, acted as an adjunct instructor for Education Services, created and lead the Technical Best Practices program, makes appearances on Live Coding Happy Hour, created dozens of fit for purpose custom applications, and co-hosts the ServiceNow series "TechNow".

Kreg Steppe is a Senior Curriculum Developer within ServiceNow developing and supporting cloud training infrastructure. He specializes in developing integration solutions, automating repeatable processes and Cloud Management in ITOM. Kreg's prior experience includes operating his own ISP, developing web applications in PHP, network integration, managing network support, Application Development on cloud based networks, DNS and email server maintenance. He is a Linux enthusiast and enjoys Photography.

Stacey Bailey is a Principal Curriculum Developer for ServiceNow with over 20 years of IT experience in various roles. Since 2009 she has been working with the ServiceNow platform customer, partner, and employee. She has earned numerous awards in her career including: ITSM MVP 2017, InfoWorld Top 100 Award, DCI Portal Excellence Award, Financial Times Award for Excellence in E-Learning. Stacey proudly refers to herself a s a "gadget girl". In her spare time she likes trying new gadgets, learning new forms of art, playing in the makerspace, collecting new / unique skills, listening to audio-books, trying new life experiences, and hosting parties to build communities.

Pradeep Sharma is a Sr. Application Developer for the ServiceNow store where he works primarily with our Technology partners to get their certified apps on the store. He has over 6 years of IT experience doing ServiceNow implementations, projects, architecture, custom applications and certifications. Pradeep is also a leader in the ServiceNow community where he has helped thousands of people over the past several years.

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