TechNow Ep 66 | Discover the ServiceNow Application Developer Guides

[Chuck Tomasi]

Join Brad Tilton, Platform Success Architect from ServiceNow, as he discusses the latest application development guides from low-code to pro-code. Explore everything from planning your application through releasing it to production. These guides will help you save time and avoid common issues when building apps to unlock productivity and provide great experiences.

Originally aired: August 6, 2019 10:00 AM PT

Featured Experts

Brad Tilton is a Platform Success Architect at ServiceNow. He started developing on the platform in 2008 at a ServiceNow customer, then spent 5 years as a consultant, architect, and trainer for a partner, and joined ServiceNow in 2016. At ServiceNow Brad has served as a trusted technical advisor for technology partners and now provides enablement and engagement for platform customers. Brad is a former ServiceNow community MVP and has presented at 7 knowledge conferences.

Chuck Tomasi is a Sr. TPMM for ServiceNow. He is a computer science major with over 35 years of IT experience. As a former ServiceNow customer, Chuck won the first Innovation of the Year Award at Knowledge 10. Since joining ServiceNow in 2010 as a Technical Consultant, he has done many large scale ITSM implementations and custom applications, acted as an adjunct instructor for Education Services, created and lead the Technical Best Practices program, makes appearances on Live Coding Happy Hour, created dozens of fit for purpose custom applications, and co-hosts the ServiceNow series "TechNow".

Kreg Steppe is a Training and Certification Program Manager within ServiceNow developing and supporting cloud training infrastructure. He specializes in developing integration solutions, automating repeatable processes and Cloud Management in ITOM. Kreg's prior experience includes operating his own ISP, developing web applications in PHP, network integration, managing network support, Application Development on cloud based networks, DNS and email server maintenance. He is a Linux enthusiast and enjoys Photography.

Max Pham is a SC Development Manager for ServiceNow. Prior to joining the ServiceNow team, she worked mainly in the public sector where she held many roles, including Enterprise Solutions architect, Agile coach, Scrum Master, Engineering-Jack-of-All trades, and Space Ace. She was a ServiceNow customer when the current version was called “Berlin” and  attended her first Knowledge event in 2015. She was also a finalist for the 2015 ServiceNow Hackathon.  She has a BS in Computer Science and resides in Washington State with her husband, two kids, and two rescue dogs known as neurotic and derpy by friends and family.

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LIST ALL EPISODES

Questions and Answers

are some of the developer guidance items aimed to point towards platform direction i.e. flow designer vs workflow? -- Tony Speed
Yes -- Chuck Tomasi

somehow missed the section where this is stoored -- Howard Richter
https://developer.servicenow.com/app.do#!/home Learn > Documentation -- Stacey Bailey

are these always going to be hosted in github? -- Robert Duca
For now, yes. We are looking at alternatives. When we move the PDFs, the links will be updated -- Max Pham

Is he referencing a document on the screen and it just hasn't updated for me? -- Michael White
He was just showing the developer portal page while talking. -- Stacey Bailey

We have 150-200 catalog forms on the Service Portal which have workflow from the Workflow Editor ("pro code"). We are doing some re-work on most of these forms, and curious if should keep them in Work Flow Editor or start transitioning to Flow Designer (I heard you can call the pro-code from flow designer). I heard on a recent webinar that directionally ServiceNow is encouraging/directing to Flow Designer as this is "directionally" where SN is going…. -- Sheryl Thompson
Continue to maintain the work you did in Workflow, but create new flows in Flow Designer. That's our current recommendation -- Chuck Tomasi

How do these guys relate to documentation that is on www.service.com site. -- Rakesh Goel
These docs build upon those capabilities and offer best practices and a process. -- Chuck Tomasi

Are there labs within these guides so that we can try the concepts -- Rakesh Goel
No. These are conceptual, not how-to -- Chuck Tomasi

When researching putting in a new feature - ie Major Incident Mgmt, or Best Practices Problem Mgmt, or other items, what is the best source for documentation to understand the "design" or intended use of the module? -- Sheryl Thompson
The best resource is docs.servicenow.com. I also recommend ServiceNow User Group (SNUG) meetups. -- Chuck Tomasi

Can search for a topic like I do in google? -- Sriram Pappagudi Mani
yes -- Chuck Tomasi

I'm not seeing the Professional Developer Guide section. Though I do see the No-Code and Developing as a Team sections. -- Brian Beck
It's available on the Madrid page, but hasn't yet been published to New York. Coming soon! -- Max Pham

Which is the back end database used in ServiceNow? -- Jais Kannickal
MySQL/MariaDB -- Chuck Tomasi

When will angular be updated? since is way behind. -- Wybren van Beemdelust
We will continue to support Angular 1.5, but are moving in a new direction to decouple from the "technology of the day" to keep your development investments while staying current with the underlying technology. Stay tuned for more information in the upcoming months. -- Chuck Tomasi

We are replacing the current GRC tool with SNOW GRC modules. Our current GRC admins are no-code amdins. Can we survive administering SNOW GRCs without coding skills? -- akira muranaka
While I'm no GRC expert, what I do know, is that you can do a lot of configuration throughout the platform without scripting. Just be sure that "requirements" are actual value add and require scripting. -- Chuck Tomasi