TechNow Ep 68 | Deconstruct! Advanced Service Portal App

[Chuck Tomasi]

When you think of developing apps on the Now Platform, your first thought may not be an app to play the popular game show Jeopardy. Chuck Tomasi did just that - and demonstrated the app live at Knowledge 19. In this episode, Chuck takes you on a "tear down" of the platform capabilities, challenges, and solutions in his Jeopardy app. Add the concepts covered here to create your own apps with great experiences and unlock productivity in your organization. Links mentioned:

• Sush's recordWatch community article
• SNC Guru article on exporting catalog items
• John Andersen's Multi-table export tool

Quick tip: Organizing bookmarks in to groups (Chuck Tomasi)

Originally aired: September 17, 2019 8:00 AM PT

Featured Experts

Chuck Tomasi is a Sr. TPMM for ServiceNow. He is a computer science major with over 35 years of IT experience. As a former ServiceNow customer, Chuck won the first Innovation of the Year Award at Knowledge 10. Since joining ServiceNow in 2010 as a Technical Consultant, he has done many large scale ITSM implementations and custom applications, acted as an adjunct instructor for Education Services, created and lead the Technical Best Practices program, makes appearances on Live Coding Happy Hour, created dozens of fit for purpose custom applications, and co-hosts the ServiceNow series "TechNow".

Kreg Steppe is a Training and Certification Program Manager within ServiceNow developing and supporting cloud training infrastructure. He specializes in developing integration solutions, automating repeatable processes and Cloud Management in ITOM. Kreg's prior experience includes operating his own ISP, developing web applications in PHP, network integration, managing network support, Application Development on cloud based networks, DNS and email server maintenance. He is a Linux enthusiast and enjoys Photography.

Jeremy Duncan is a Platform Architect on the Innovation team at ServiceNow. Jeremy is an Enterprise Architect with over 16 years of IT and Service Management experience. His experience and certifications span across retail and manufacturing with focuses on hardware, software, and information security specialties. He has done many implementations in both the Enterprise Federal and Commercial spaces since 2011 and brings a breadth of platform knowledge that aids him in sound architectural decisions. He achieved his B.B.A. at MTSU and majored in Information Systems. He spends his free time fighting crime as a volunteer certified police officer in North Nashville since 2012 and enjoys family time, camping, with his wife and kids!

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Questions and Answers

What does Sr. TPMM stand for? -- Stephanie Harrill
Sr. Technical Product Marketing Manager -- Jeremy Duncan

Thank you for this example Jeopardy game, it needs to get back on personal instance to look at the code deeper -- Ludovic LARCHE
You are welcome. -- Chuck Tomasi

This seems amazing and very inspiring -- Stephane ROUCOU-DAVID
Thank you. That was the intent. I look forward to seeing what customers do with these tools. -- Chuck Tomasi

This is a custom application. I heard that building custom application would affect future upgrades.. Is that true?? -- Sriram Pappagudi Mani
This is a custom application. This is also done in Studio and is a scoped app. It is not generally a problem to have custom apps. You just do not want to modify platform tables that could break during an upgrade. -- Kreg Steppe

Link to the record watch blog please!! -- Aljo Anto
https://community.servicenow.com/community?id=community_blog&sys_id=4d6eaeaddbd0dbc01dcaf3231f961964 -- Jeremy Duncan

much better music compared to the hold music before the webinar -- Dave White
Thanks Dave! Will let the moderator know! -- Jeremy Duncan

you are still Live -- John Wiese
Yes. I've had to put the community live stream on temporary hiatus for a few reasons. I plan to return as soon as possible. Lots of "deep dive" ideas are being collected. -- Chuck Tomasi

I bet the client script could call that buzz on their phone, -- Brandon Peach
Interesting idea -- Chuck Tomasi

Is record watch fast enough to use mobile devices as buzzers? -- Brendan Nolan
Possibly, but there are a lot of variables that could skew the split second timing required. -- Chuck Tomasi

What's the link again? -- (PM) Jeremy (PM) Duncan
https://bit.ly/sn-jeopardy -- Jeremy Duncan

Thank you -- Aljo Anto
YW! -- Jeremy Duncan

Can you make sure to share the Record watch link in the post as well as the John andrerson link -- Todd Volpe
Yes, I'll have those links posted in the community article with this response. -- Chuck Tomasi

So, for this session . . . will Chuck's complete code be available for all the various components that made the Jeopardy game work including the mobile solution as well? -- John Wiese
It is in the ServiceNow Share now. -- Kreg Steppe

Bookmark Groups - Can we get a better frontend UI for this added to SN's backlog? 😉 -- Nick Fajardo
Thanks for asking! In the meantime, You can create a UI Page to manage this. 🙂 You can put in an enhancement request at https://hi.service-now.com. IF you build something shoot me the concept at jeremy.duncan@servicenow.com. -- Jeremy Duncan

WOW! Love the Quick Tip this is awesome -- Todd Volpe
You're welcome. I was inspired by a customer at Knowledge 19. Keep those random ideas coming! -- Chuck Tomasi

Can we get that link for the article on SN Guru for exporting catalog items in one step? -- Ron Siefkas
http://bit.ly/2O6DMgD -- Kreg Steppe

Thanks . . . this was very constructive and insightful -- John Wiese
You're welcome. I hope we can do more "business" use cases in the future -- Chuck Tomasi