TechNow Ep 72 | Welcome to Orlando on the Now Platform

[Chuck Tomasi]

The Now Platform Orlando release has a lot of great capabilities. These range from added intelligences to driving development at scale, to making it faster to create integrations. All of these make it easier for you to configure and create solutions for your organization while providing a great experience and unlocking productivity. Join the TechNow team as they show you around the new tools to add to your toolbox!

Originally aired: January 28, 2020 8:00 AM PT

Featured Experts

Chuck Tomasi Chuck Tomasi is a Sr. TPMM for ServiceNow. He has over 35 years of IT experience. Chuck was a ServiceNow customer from 2008-2010 and honored to be the recipient of the first Innovation of the Year Award at Knowledge 10. Since joining ServiceNow in 2010 as a Technical Consultant, he has held several technical roles in professional services, pre-sales, and marketing. He's well known for his signature bow ties and creative solutions on the Now Platform. Chuck is the top contributor in the ServiceNow Community, has produced hundreds of ServiceNow videos, and co-authored "No-Code Apps for Dummies" to enable and excite everyone interested in building on the Now Platform.

Jeremy Duncan is a Platform Architect on the Innovation team at ServiceNow. Jeremy is an Enterprise Architect with over 16 years of IT and Service Management experience. His experience and certifications span across retail and manufacturing with focuses on hardware, software, and information security specialties. He has done many implementations in both the Enterprise Federal and Commercial spaces since 2011 and brings a breadth of platform knowledge that aids him in sound architectural decisions. He achieved his B.B.A. at MTSU and majored in Information Systems. He spends his free time fighting crime as a volunteer certified police officer in North Nashville since 2012 and enjoys family time, camping, with his wife and kids!

Kreg Steppe is a Training and Certification Program Manager within ServiceNow developing and supporting cloud training infrastructure. He specializes in developing integration solutions, automating repeatable processes and Cloud Management in ITOM. Kreg's prior experience includes operating his own ISP, developing web applications in PHP, network integration, managing network support, Application Development on cloud based networks, DNS and email server maintenance. He is a Linux enthusiast and enjoys Photography.

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Links Mentioned

• TechNow 73: Build apps fast in Studio 101 - Feb 18, 2020
• Knowledge Conference
• ServiceNow Documentation
• ServiceNow Community
• Developer Portal
• TechNow Episode List
• Customer Success Center

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Questions and Answers

Hi there. I already reviewed the ORLANDO release notes and I was surprised not to see one for Problem Management. Are those notes final ones or more are coming? -- Sebastian Di Loreto
I don't have specific information on the ITSM products or the documentation process. If something doesn't have release notes it usually means that nothing significant has changed with that product. It could be problem management hasn't changed in Orlando. -- Chuck Tomasi

Is there any developer meet in India in the next month? -- Rajender Raj
I see one on Feb 28 in Noida. Nothing else on the calendar yet. Keep an eye on https://www.meetup.com/pro/servicenowdevprogram/ or the Events page on https://developer.servicenow.com for the latest information. -- Chuck Tomasi

Can we test Analytics Q&A on pdi -- Dhruv Gupta
Great idea! I will relay your request to the team. -- Chuck Tomasi

please tell Chuck Tomasi that his presentations, workshops and community posts are very useful and he is a treasure to the community! -- Attila Winter
Will Do! Thank you! -- Kreg Steppe

Does the CICD functionality support subscription scoped apps (ex. HRSD) or only custom scoped apps? -- Andy Silva
To the best of my knowledge, it supports any scoped apps in Orlando. If I hear differently, I'll reach out. -- Chuck Tomasi

Does the Knowledge 2020 full conference pricing includes accommodation? -- Ramesh Babu Elagandula
No. Hotels must be booked separately. Several in the area are aware of our event an have special pricing, but it is not part of the conference ticket price. -- Chuck Tomasi

Is secure file transfer an additional spend or is it included in the existing FTP? -- Lydia Costanza
SFTP is an integration and is not part of the base system. It requires the IntegrationHub Professional pack. More information here: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/flow-designer/reference/sftp-step.html --

Been on the waiting list for Orlando release instance on the Developer site. Do we know how long before we can play with them? -- HemanthRaj Ganesh
Sorry you are having issues. I don't have that information. I suggest posting a message in the Community (community.servicenow.com) under Instance Help. --

Where to find more about CI/CD tool? -- Dhananjay Manohar
Here: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/integrationhub-store-spokes/task/set-up-cicd.html and here https://docs.servicenow.com/bundle/orlando-application-development/page/integrate/inbound-rest/concept/cicd-api.html -- Chuck Tomasi

Good to hear others' frustrations with SO much new stuff 😉 -- Mike Cook
Ah, sarcasm. Yeah, there's a lot of new stuff and sometimes challenging to keep up, but you wouldn't go back to an amusement park if they never had new rides. 🙂 -- Chuck Tomasi

Does Mobile Analytics include the Now Classic app? -- Sebastian Di Loreto
No. It is for the newer apps Agent, Mobile, and Employee. -- Chuck Tomasi

I am a As part of getting CAD main-line certification, what are all the mandatory courses that we need to do? -- Ramesh Babu Elagandula
I don't have that information offhand, but you can find it in the Training and Certifications page. https://www.servicenow.com/services/training-and-certification.html -- Chuck Tomasi

What is the name of next version? I didn't get it. -- Ajay Sharma
'P'aris -- Kreg Steppe

Do you happen to know when the cloud management workflow is going into Flow? -- Derek Yager
I haven't heard any plans (yet). That doens't mean it's not happening, only that I haven't heard. -- Chuck Tomasi

What are all the mandatory courses to be taken for CAD certification? -- Ramesh Babu Elagandula
I don't have that information off hand. It wasn't meant to be part of this webinar. I recommend visiting our Training and Certification page for accurate and up to date information. https://www.servicenow.com/services/training-and-certification.html -- Chuck Tomasi

what are the next release versions? -- Rajender Raj
Orlando Q1 2020, Paris Q3 2020, Quebec Q1 2021, Rome Q3 2021, San Diego Q1 2022. No definitive names for T and beyond yet. -- Chuck Tomasi

Thanks for the session -- harish malipeddu
You are very welcome. Thank you for attended. -- Chuck Tomasi

Big thanks to Chuck for calling out what's a paid feature and what isn't. Wish this was done for all ServiceNow presentations. -- Tyler Herman
You are welcome. We will do our best to indicate that in the future. Some things are constant (like IntegrationHub), but others like the mobile branding kind of surprise me. There must be some additional service involved that pushed in that direction. Not sure. -- Chuck Tomasi

Is it going to be PARIS next year 😉 -- Sebastian Di Loreto
Yes! (Kreg is kidding, or misunderstanding the context.) Knowledge is NOT going to be in Paris in 2021. We are going back to Las Vegas for 2021 and 2022. -- Kreg Steppe

Do you guys ever wear any funny hats? -- Alex Darby
We do, just not on this webinar. Come join us on the Star Trek Cruise or Dragon Con some time. 🙂 -- Chuck Tomasi

Kreg's comments are hard to understand -- Jan Vromant
Sorry about that. He realized too late that he was using the wrong microphone. We've made a note to check all that before we go live. We definitely appreciate the comment though. -- Chuck Tomasi

will there be improved support for time zones and offsets -- Daniel Rubin
I haven't heard any plans. That doesn't mean it won't happen, only that I haven't been privvy to that information yet. If you would like to see that, I recommend a post in the idea portal on our community site (community.servicenow.com). That's where our product managers get a lot of their ideas. -- Chuck Tomasi

Should we expect the Now Experience to expand to the Service Portal? -- Jonathan Cooke
My understanding at this point is that Service Portal will continue to live on as an AngularJS technology. Now Experience will be available at some point as a new alternative for portals. That's what I know, but it may change so... -- Chuck Tomasi

Guided Setups are helpful when deploying new applications and adopting release updates/ changes. Is servicenow investing in guided setups for some of these applications and newer features to help us adopt and use them easier and faster -- Jennifer Schoenhoeft
Hi Jennifer, I totally agree that Guided Setups are a great thing and I wish they were more wide spread. Right now they seem to be on the "big features" like ITOM and ITSM. My personal opinion is that ever app that has any properties or pre-config should have one (including those in the store). I know ServiceNow is always considering them, but right now they are restricted in who can build them (ServiceNow developers only). No good 'admin tools' are available. If you like, upvote my idea on the community to get builder tools in the hands of all developers so we can have more Guided Setups. https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=6b27493f1be6c0d0fff162c4bd4bcb21&sysparm_idea_table=x_snc_com_ideation_idea&sysparm_module_id=enhancement_requests -- Chuck Tomasi

I think I have seen before in the Orlando release notes, that HealthScan was available for customers, but was later removed from it. So when is going to be public available? -- Ramiro Rincon
I went looking and didn't see any docs on it other than mentioned in the Now Platform CI/CD page. https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/integrationhub-store-spokes/concept/cicd-spoke.html -- Chuck Tomasi

What would be version after 'z'? -- Shishir Pandey
Unknown at this time -- Chuck Tomasi

Sorry but what exactly is different in Virtual Agent notifications this time? Kind of lost you there 🙂 -- Kumar Vasan
Interations with Slack and MS-Teams is the big one. https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/administer/virtual-agent/concept/va-integration-messaging-apps.html -- Chuck Tomasi

is this session being recorded? This feature could be very interesting for my customer -- Attila Winter
Yes, this is being recorded. It will be available on YouTube privately for the developers, then after our market launch in March we will make it publicly available on http://bit.ly/servicenow-technow. -- Chuck Tomasi

Is the NOW CLI available already, or is it going to be available later? Thanks. -- Tomas Hrobarik
I was told it will be available closer to the market launch time frame in March 2020. -- Chuck Tomasi

Any updates on Agent Workspace for HRSD? -- Robert Card
Sorry, I don't have enough information about HRSD at this point. I recommend you watch the keynote and spotlight webinars on March 19. We will have live Q&A there. I suspect someone in the HR related spotlight can provide insight. -- Chuck Tomasi

According to the Orlando documentation, Coaching Loops is being deprecated. What replaces it? -- Ron Lehmann
If you are using it, it won't go away. We just won't be providing any more support and the plugin will only be available by requesting it from ServiceNow. We try very hard not to remove things from the platform. There may be plans (or perhaps current products I'm unaware of) in the employee workflows (HR). Someone with more HR knowledge than I may know. Sorry. -- Chuck Tomasi