TechNow Ep 97 | Welcome To The Future: The ServiceNow Washington D.C. Release

[Chuck Tomasi]

ServiceNow is excited to announce the launch of Washington D.C., our latest software version. Join us and be among the first to see the new features and improvements in the ServiceNow Platform, App Engine, and Automation Engine. You'll get practical tips and guidance directly from our Senior Developer Advocates showing the new capabilities that will help you:

Originally aired: February 1, 2024 8:00 AM PT

• Streamline operations using Generative AI and Now Assist
• Simplify complex workflows with Flow Designer Engine V2
• Create more robust apps faster on the ServiceNow platform

Topics

• 00:00 Welcome/Introductions
• 03:39 Announcements/FAQs
• 06:09 Random cool stuff
• 13:37 Flow Designer, Process Automation Designer, and something new
• 21:44 Q & A Break
• 24:36 Automation Engine
• 30:06 Next Experience/UI Builder
• 33:50 Platform security
• 36:36 Q & A Break
• 40:13 Platform Analytics
• 45:41 Mobile
• 51:22 One More Thing
• 52:38 Call to action
• 53:52 Final Q & A

LIST ALL EPISODES

Questions and Answers

Why D.C. (with the periods) rather than DC (without the periods)?

-- Trent Leopold

It's named after the United States Capitol, Washington D.C. (District of Columbia.) In reality, I wish I had closer ties to the release team and their naming conventions. :)

-- Chuck Tomasi

With mobile critical alert, will you be able to create a sound for the user with the alert?

-- Jeff Groh

My understanding is that it uses the standard alert sound that the user has for their device. If you can customize the notifications from ServiceNow apps, that's what it will use.

-- Chuck Tomasi

What steps has ServiceNow taken to ensure that users with varying levels of technical knowledge can effectively utilize the AI features in Washington?

-- Tony Robbins

Our AI features are intentionally persona-focused, we have AI features for end-users, agents, developers, etc. We are working on enablement across the board.

-- Earl Duque

Is it possible to install my own personal instance outside of my corporate products?

-- Max McGregor

I'm not sure what you're asking here. What is the desired outcome? If you reply in the comments, we'll do our best to respond.

-- Chuck Tomasi

Does the 'removing the middle man' for PAD introduce any compatibility issues for existing PADs? Such as Order Guide Sequencing PADs

-- Ethan Davies

Not that I've heard. I recommend doing some testing on a sandbox instance like a PDI to validate.

-- Chuck Tomasi

Will there be GenAI for Problems?

-- Dave Burns

Not sure. That's outside the scope of this webinar. At the beginning we did the FAQ that stated the scope of App Engine, Automation Engine, and Platform. Sorry for any confusion. You might want to check the other ServiceNow YouTube channels for upcoming info.

-- Chuck Tomasi

Was it a conscious decision to call it workflow studio rather than flow studio?

-- Collin Pennington

I'm sure it was.

-- Chuck Tomasi

When reviewing the context of an executed flow, will it highlight the path taken for that flow? So will those dotted and solid lines become a noticeable color?

-- Mike Morales

Execution contexts don't follow the diagram as it could be confusing in a loop where some records take one path and others take another. Instead you use the Execution Details after the flow has run where you can see which steps executed. I agree that a graphical representation of this would be nice. You might want to consider adding something like that to the idea portal.

-- Chuck Tomasi

Will all these new features and specifically security features be available at IL4 and IL5

-- Jeff Beelman, CCXP

I have to admit, I'm not a security specialist and don't know what IL4 and IL5 are. If you can explain in the comments, I might be able to find someone who can help.

-- Chuck Tomasi

is in plan Add Change histtory into flow Designer ?

-- Sebastien Piche

We've heard this suggested before. I suggest looking on the idea portal (on the Customer Support site) and if it's there, add your vote. If not, create a new submission for it. Great idea!

-- Chuck Tomasi

Are there any OOB Catalog items included with the functionality to limit role access to certain time periods?

-- Ashley Armbruster

We now have a capability to do that. It's not necessarily a catalog item.

-- Chuck Tomasi

Is Creator Study part of the platform or yet another "App Engine" kind of product where I have to buy yet another license to use it?

-- Mike Tharp

Unfortunately, I don't know much about how Creator Studio is going to be licensed. I recommend reaching out to your account team on that topic. Thanks.

-- Chuck Tomasi

Does Background Scripts support running the script fro all available scopes now?

-- Laszlo Balla

The current available scopes is still what is available. Global and custom scopes for now.

-- Earl Duque

Does Platform Analytic requires separate license or pro license?

-- Oanh Nguyen

I apologize: we're not at liberty to discuss any pricing information about the features shown today. If you have questions concerning this, I suggest you reach out to your account team.

-- Lauren McManamon

Would you please provide your YouTube channel link?

-- Tara Jacobsen

https://www.youtube.com/@ServiceNowDevProgram

-- Earl Duque

for security features related to IP, what if IP differs for user as mid-session user decided to get on VPN - how will system identify that both are genuine ?

-- Yatharth Batra

I suspect it would require you to establish a new session. Personally, I've found it rather rare that I need to change IPs (e.g. get on a VPN) half way through a session (probably because my VPN is forced on for my company laptop 24x7), but that may not be the case with everyone. If the IP address changes half way through (and you've got the feature enabled) I suspect it's going to stop accepting input from the previous session and a new one (e.g. logout/login) is required.

-- Chuck Tomasi

For on-premise instances, all features will still be available, or does any features require Internet access to run?

-- Roberto Perez

With only 60 minutes booked, unfortunately the Advocates don't have time to cover ALL of the features for the various workflow clouds on ServiceNow. If you have questions about specific apps / packages you've purchased, I recommend reaching out to your ac

-- Hillary Ramirez

Concerning the new Input Dialog in PAD, will there be a way to add a input mask to that Input filed?

-- Christian Laplante

Sorry for the delay in getting back to you on this. I haven't had a chance to look into this. Hopefully you've been able to experiment on your PDI and/or reach out to support on this question.

-- Chuck Tomasi

Is workflow studio a replacement for other "studio"?

-- Jace Benson

Hey Jace! Nope - just another view

-- Lauren McManamon

Does this cover the number of portal analytics?

-- Prakash Shah

Im sorry, I'm not sure i undertand the question. Number of what?

-- Lauren McManamon

more than 1000 records, but what is the limit?

-- Oanh Nguyen

No limit that I'm aware of. One caveat... the more data you request to retrieve, the longer it will take for the user to interact with it. Consider using a filter such as "Only get the customers in this person's territory" rather than a list of all customers.

-- Chuck Tomasi

Anything on the roadmap to convert legacy workflows to flows?

-- Christopher Martineau

I know that the product team is aware, but nothing for it in Washington.

-- Lauren McManamon

Is log attribution just for node logs or also for just the normal system logs?

-- Claire Ashdown

Node logs specifically

-- Earl Duque

Is creator studio replacing legacy studio?

-- Jace Benson

Creator Studio is the update to App Engine Studio. Additional plans are on the roadmap for (Dev) Studio. We really think you'll like what's coming.

-- Chuck Tomasi

Is UIB now supports responsiveness?

-- Dimitar Stanchev

Not yet.

-- Chuck Tomasi

Any update on ServiceNow LLM?

-- Venkatesh Chowla

The LLM is constantly being updated. It is not tied to a specific release.

-- Chuck Tomasi

Can there be a tool to migrate traditional workflow to flow designer

-- Sanju James

There isn't one currently, but has been consistently requested by customers! The product team is aware but I don't have shareable plans.

-- Lauren McManamon

Thank you for allowing more than 1000 records for remote tables! What is the new limit?

-- Bob Thomas

No limit, just realize that the more records you retrieve, the longer it could take for the user to access the data.

-- Chuck Tomasi

WIll the Column layouts be available for Form Designer in Platform

-- Tanekqua Harvey

Form Designer is still beholden to the 1 and 2 column layouts that have been standard on forms since the beginning.

-- Chuck Tomasi

Will all dashboards/reporting be required to move to platform analytics eventually?

-- Jake Vigliotti

I have not heard of any mandate but its always best to make use of the newest functionality as that is what will be targeted for improvement

-- Lauren McManamon

Agent workspace is getting deprecated from the Washington version ??

-- Akshay Harkulkar

Not that I've heard.

-- Chuck Tomasi

Is UI builder is capable of building any pages like service portal, is it a repcaement of service portal ?

-- Jithin Antony

UI Builder vs. Service Portal is a common question but has a nuanced answer. It depends on use-case. For example: UI Builder right now is not meant to replace public service portals.

-- Earl Duque

Is that the same GraphQL workshop Chuck did at creatorcon? If so that was worth doing if you're a GraphQL newbie like me

-- Ed Fingleton

Yes!

-- Earl Duque

When will this new version become available in PDI?

-- Jan Rijk

Sometime later today! (Feb 1, 2024)

-- Earl Duque

which data is available in offline mode for customers?

-- Christian Seiberl

Any that is configured in the mobile app, it will sync to server when it reconnects. Similar to the agent mobile app

-- Earl Duque

Where could I find this live filmed session to share/to re-look & hear? Thanks a lot

-- Susanne Rüppel

You will receive the link to the On Demand session through an email following the end of the webinar.

-- Jose On24

what is the enhanced limit now ?

-- Bharat Goyal

No limit, just realize that the more records you retrieve, the longer it could take for the user to access the data.

-- Chuck Tomasi

can we do go to step in flow like we have in workflows? go to 1st step or so?

-- Rajesh Kohmu

Can you tell me more about your use case? What are you trying to do (or did) and why?

-- Chuck Tomasi

Can we now create ATF test script for customized workspaces??

-- Rejintala Prashanth

If you mean Configurable Workspace... my understanding is that is part of the support introduced in Washington D.C. although I haven't yet had a chance to try it myself.

-- Chuck Tomasi

Can you build code behind the pop-ups - like setting on/off shift for that agent (assuming yes)

-- Marc Clasby

My understanding is yes, you can create logic triggered off the response of the mobile popups.

-- Chuck Tomasi

When wll be Washington DC version be available for PDI ?

-- Arnab Bhaumik

PDIs can be upgraded (existing) or requested (new) beginning February 1, 2024.

-- Chuck Tomasi

Washington D.C. release notes page redirect to 404....

-- Thomas TECHER

here is the correct URL: https://docs.servicenow.com/bundle/washingtondc-release-notes/page/release-notes/family-release-note...

-- Jose On24

Hello, Can I go offline for a day with the offline enabled feature? If so, how does it retain that data? I mean is there a local storage? Would like to know more

-- Srini Bhupathiraju

We have good documentation on how this works on the agent app if you want to look it up. But generally yes, it stores the data locally on your device then resyncs when it connects back to your instance.

-- Earl Duque

Are there improvements to renaming Field names on Reports? For example, the field if a caller is VIP. the label on report would show true or false on the label.

-- Safal Naik

I haven't heard of any details that specific for the reports. I recommend engaging in discussion with your account team. They may be able to find specific people in our company who can find an answer for you (or add it to the product backlog.)

-- Chuck Tomasi

what is the dev tech calendar link?

-- Elias Karamitsos

https://devlink.sn/washingtondc

-- Earl Duque

When will the PDI's for Washington DC be available?

-- Timothy Sparks

Some time today! That's what we heard but dont hold me to it

-- Lauren McManamon

For Flow Designer, Will the new release allow users to re-arrange / re-sequence steps once created?

-- Dharmesh Vasant

You can currently do that without washington: you can drag and drop actions.

-- Lauren McManamon

For workflows/flow designer are you able to read without modify?

-- Christine Benson

I'm unclear what your use case is here. It sounds like a great question for a community post. You should get plenty of input from the vast audience if you state your desired outcome clearly.

-- Chuck Tomasi

Can we ask for SPM sessions? :)

-- Nikki Johnson

You can ask...:) but this team isn't the right team to deliver them. We focus mainly on the developer/admin features found in App Engine, Automation Engine, and Platform.

-- Chuck Tomasi

How do I update my PDI?

-- Michele Marshall

Head over to developer.servicenow.com and login and it should be in the top right

-- Earl Duque

Was wondering if there are any changes to variable look ups / wait for conditions working as they did in workflows. Noticed that look ups dont correctly see when a variable is updated

-- Blake White

Sorry for the delay in getting back to you on this. I haven't had a chance to look into this. Hopefully you've been able to experiment on your PDI and/or reach out to support on this question.

-- Chuck Tomasi

Where can we sign up for the March 1st Advocate demo of Flow Designer?

-- Max McGregor

That will be on our youtube channel - ServiceNow Dev Program. We haven't scheduled it yet but will soon!

-- Lauren McManamon

Will there be improvements brought in in terms of reports sharing (ie: possibility ti enherit from dashboard shares)

-- Daniel Falardeau

Platform Analytics has a log of "centralized" features like managing your mobile data visualizations and desktop in one place.

-- Chuck Tomasi

When is the main release date for Washington (not Early Adopter)?

-- Tracey McKnight

Typically 3-4 weeks after the EA date, but we won't be able to say the specific date until it's been confirmed publicly

-- Earl Duque

Is platform analytics suppose to replace reports / next experience dashboards?

-- Weston Graham

It is the consolidation of those and Performance Analytics

-- Lauren McManamon

Flow designer Undo/Redo. Great. What is the history limit of that?

-- Jace Benson

It's per browser session! You can undo up to that point

-- Earl Duque

In domain separated environments does the interface allow the picker to be visible in workflow studio?

-- Mike Buck

With only 60 minutes booked, unfortunately the Advocates don't have time to cover ALL of the features for the various workflow clouds on ServiceNow. If you have questions about specific apps / packages you've purchased, I recommend reaching out to your ac

-- Hillary Ramirez

Will the background scripts allow for monaco settings like, light/dark mode and different keybindings?

-- Jace Benson

Yes! I believe so, It matches your theme preference

-- Earl Duque

Idea portal indicates Copy/Paste image from clipboard as a ticket attachment will be included in upcoming release? Will it be part of the Washington Release?

-- Sharad Patel

I haven't heard. Sounds like a good question for customer support. Please follow up and let us know - or consider writing your own blog. :)

-- Chuck Tomasi

GraphiQL is good for constructing INBOUND (to SN) requests -- but what about constructing OUTBOUND GraphQL request bodies in code, like you can build a JSON request body?

-- Tim Woodruff

The GraphQL Explorer is used to build/test your inbound APIs (much like REST API Explorer is for table APIs, scripted REST APIs, etc.) Under the hood, all GraphQL requests are sent as HTTP POST requests with the request as a JSON payload (often with the variables.) If you're building a spoke that interacts with a 3rd party service using GraphQL, I have some tips in https://devlink.sn/k23-ccl1141 that can help you with management and maintenance of the JSON request payloads.

-- Chuck Tomasi

Does Workflow Studio include.... Workflows?

-- Tim Woodruff

No. The legacy workflows are not part of Workflow Studio. It is designed around the newer technologies like Flow Desginer, Integration Hub, Decision Tables, etc. that all play well together.

-- Chuck Tomasi

Temporary role assignment, this will consume a licence for the month, I assume?

-- Yvonne Webb

If it's a person that has no licensable roles then is gaining a licenseable role, then likely yes.

-- Earl Duque

Any plans to add version comparing for Flow Designer flows?

-- Chris Terzian

Not that I've heard. I love the idea and highly recommend putting it on the idea portal on the support site (formerly known as HI.) Our product managers love getting feedback like that.

-- Chuck Tomasi

Looks like most of the featues introduced in this release are for Developers. Could you please tell us about few top new features that excites the customers (like GenAI)?

-- Venkatesh Chowla

With only 60 minutes booked, unfortunately the Advocates don't have time to cover ALL of the features for the various workflow clouds on ServiceNow. If you have questions about specific apps / packages you've purchased, I recommend reaching out to your ac

-- Hillary Ramirez

Any versioning comparison for flow designer? Similar to me comparing different versions of a business rule?

-- Wei Cheng Lim

We've heard this suggestion before. I recommend checking out the idea portal on the customer support site. If it's there, add your vote. If not, consider creating a new idea. Our product managers DO listen.

-- Chuck Tomasi

new features for ITOM

-- konijeti Sumanth

That's outside the scope of this webinar. At the beginning we did the FAQ that stated the scope of App Engine, Automation Engine, and Platform. Sorry for any confusion. You might want to check the other ServiceNow YouTube channels for upcoming info.

-- Chuck Tomasi

how many version can we undo in flow designer with Undo function?

-- Huy Nguyen Thanh Pham

It's per browser session! You can undo up to that point

-- Earl Duque

Will the Agent Client Collector now be able to run Discovery Patterns?

-- Marc Koppers

Not sure. That's outside the scope of this webinar. At the beginning we did the FAQ that stated the scope of App Engine, Automation Engine, and Platform. Sorry for any confusion. You might want to check the other ServiceNow YouTube channels for upcoming info.

-- Chuck Tomasi

Are the analytics experience updates available in the GCC environments?

-- Jasin Sturgeon

That's my understanding. If not immediately, eventually.

-- Chuck Tomasi

can you say more about the inbound api security enhancement?

-- kenneth boudreau

We're adding API key as an authentication type (my favorite for system-to-system integrations.)

-- Chuck Tomasi

Can we integrate with SAP ?

-- ABHISHEK SINGH

Yes. Check out the offerings in the store. https://your.servicenow.com/sap/sap-integrations

-- Chuck Tomasi

Is creator studio available in the preview?

-- Brandon Porter

Creator Studio isn't available until Washington D.C. Store Release 2 (later in April 2024).

-- Chuck Tomasi

In regards to problem management, can you now change the state from Service Operations Workspace? Or do we still need to do it in the classic UI?

-- Ismail Montaser

Not sure. That's outside the scope of this webinar. At the beginning we did the FAQ that stated the scope of App Engine, Automation Engine, and Platform. Sorry for any confusion. You might want to check the other ServiceNow YouTube channels for upcoming info.

-- Chuck Tomasi

Would Now Assist case summarization a paid service or included default with the platform?

-- Balaji Jagannathan

Talk to your account team but Now Assist is generally part of paid-products

-- Earl Duque

Mac only KB shortcuts?

-- Fitz Stewart

No. That was just the screenshot. Windows keybindings are available.

-- Chuck Tomasi

Is there an additional cost for PAD?

-- Michael Velez

I apologize: we're not at liberty to discuss any pricing information about the features shown today. If you have questions concerning this, I suggest you reach out to your account team

-- Hillary Ramirez

Is there any feature coming with Washington release to use ATF for custom service portal with custom frames and widgets?

-- Apoorva T

With only 60 minutes booked, unfortunately the Advocates don't have time to cover ALL of the features for the various workflow clouds on ServiceNow. If you have questions about specific apps / packages you've purchased, I recommend reaching out to your ac

-- Hillary Ramirez

Regarding the GenAI task summaries, will they be updated through the lifecycle of the record, only upon resolution, or configurable?

-- Spencer Gagne

With only 60 minutes booked, unfortunately the Advocates don't have time to cover ALL of the features for the various workflow clouds on ServiceNow. If you have questions about specific apps / packages you've purchased, I recommend reaching out to your ac

-- Hillary Ramirez

It's called workflow studio, but doesn't include workflows? (I like it, I try my best to get my teams to avoid workflows). How obvious is it to new users that they need to go somewhere other than 'workflow studio' to get to workflows?

-- Mike Reading

Workflow is a general term used to identify a process or automation. Yes, we used the term for the earlier version of the graphical workflow editor (which we know refer to as legacy workflows.) I even have a hat that says "Let's Workflow It", but at this point I don't think of that word referring to the old workflow editor built in 2008. :)

-- Chuck Tomasi

mobile - Will the ability create favorite from the Console be added to the mobile view?

-- Timothy Burnham

Sounds like a great question to post on the idea portal on the support (HI) site. Our product managers love that kind of input.

-- Chuck Tomasi

Could we be given any more details on the Performance Testing in ATF? Will it have a breakdown of where the performance hits are occurring?

-- Melinda Osborne

Yes, it shows where in the step there is a performance degradation

-- Earl Duque

Is the refresh interval available on all dashboards?

-- Gaurav Ratnawat

Yes, you can set it per dashboard.

-- Chuck Tomasi

the reports you mentioned will they work with the new reporting and analytics coming with platform analytics?

-- Karen Watson

That's my understanding is that Platform Analytics is going to be the new central place for reporting, performance analytics, and dashboard management.

-- Chuck Tomasi

Will Flow D continue to exist or does Workflow Studio replace it?

-- Daniel Aldous-Critchley

It will still exist, it will be a tool within it.

-- Earl Duque

If any Flow is executed and it get closed in middle due to false condition. Any way we can restart the flow from beginning after changed data, so condition return false? Rather can cancelling record and creating again.

-- Anubhav Ritolia

If a flow is ended, and you have it set to trigger on each change, then it will run again. LMK if I'm not understanding the question properly.

-- Chuck Tomasi

I read in the release notes for Clone Admin Console that one of the new features available there is on-demand backup services for your instance...is that ONLY when cloning or is that feature something which will be available for other purposes??

-- James Marshalsay

I'd be interested in hearing your thoughts on what other use cases you would have for on-demand backups?

-- Chuck Tomasi

I did see Classic Workflows in the screenshot about Workflow Studio. Is that correct then that they won't be in there?

-- Claire Ashdown

Legacy Workflows will not be accessibly from Workflow Studio

-- Lauren McManamon

A lot of the Now Assist slides didn't have the $ on them, is Now Assist available generally to the platform?

-- Jace Benson

With only 60 minutes booked, unfortunately the Advocates don't have time to cover ALL of the features for the various workflow clouds on ServiceNow. If you have questions about specific apps / packages, I recommend reaching out to your account team for as

-- Hillary Ramirez

Regarding "remote table update in Flow Designer". Does this allow update of a record in, say, PROD instance from a Flow running as "system" in a development instance?

-- E Ravn

I'm not entire clear what your goal is here. What I can let you know is... Data brought in via Remote Tables is read-only information. If the incoming data drives logic elsewhere in the flow (or another flow/subflow) that could be updated, but the data in the remote table is not writable.

-- Chuck Tomasi

do you have scan for PHI/PII/Medical Record as sensitive data if you have HealthCare clients?

-- Oanh Nguyen

We have ways to anonymize and filter sensitive data, if that's what you're asking.

-- Chuck Tomasi

Does creator studio utilize the same permission sets as app engine studio?

-- Drew Mleynek

We're still waiting to find out. It's not going to be released for a couple months yet.

-- Chuck Tomasi

have they updated the filter conditions to function the same as it would in list grid view

-- Tanekqua Harvey

Can you help me understand what this is in reference to? I don't recall seeing anything about filter conditions in the presentation. Please respond in the comments and we'll do our best to respond.

-- Chuck Tomasi

The "Washington D.C. release notes" link goes to a "404 page not found." Do we know when these will be available?

-- Zach Nybo

Hi Zach, we've updated the link, please refresh your browser, here is the correct URL: https://docs.servicenow.com/bundle/washingtondc-release-notes/page/release-notes/family-release-note...

-- Jose On24

Will there be an ability to do a global keyword search for flow designer? E.g. I like to check which flows that uses a specific keyword (be it in the steps or scripts)?

-- Wei Cheng Lim

Can you help me understand the use case for this? With a low-code concept like Flow Designer, are you looking for keywords in annotations, field scripts, something else?

-- Chuck Tomasi

Explain more about workflow studio

-- Kartik Naiker

We're going to have a live stream and podcast dedicated to this in our Washington D.C. content. I invite you to join, watch, and listen. https://devlink.sn/washingtondc

-- Chuck Tomasi

Hi Does Workflow studio comes a default product or it does require any licensing ?

-- Sailesh Lanka

It will be a platform wide release (so far that I know)

-- Earl Duque

Is flow designer can be a complete replacement of old workflows

-- Jithin Antony

Yes, at this point there are more features new to flow designer than that are not available in old workflows

-- Earl Duque

How to delete option from alrm_hardware table

-- Ramesh Tamilselvan

I'm not clear what you are asking here. It sounds like something beyond the scope of this webinar. Perhaps a post in the community outlining what it is you're trying to accomplish, what youv'e tried, and what issues you've seen. There are lots of people out there who would be interested.

-- Chuck Tomasi

Platform Analytics: Is there feature parity... or are there reports and things that may not carry over?

-- Tim Woodruff

My understanding is that there IS feature parity.

-- Chuck Tomasi

Reports as Flow triggers? That's pretty cool - but does it require a PA Pro license?

-- Tim Woodruff

Not sure. Licensing is beyond the scope of this webinar. As always, consult your account team with licensing questions.

-- Chuck Tomasi

What is flow-specific verbose reporting??

-- Kartik Naiker

You can turn on verbose report on a flow by flow situation. Check under Process Automation > Flow Administration > Settings.

-- Chuck Tomasi

Are the new PDI's going to run on Postgres?

-- Joe Leyva

Eventually we'll have everything migrated. Yes.

-- Chuck Tomasi

Are there any significant changes under the hood regarding for each and so loops?

-- Jens Dienst

With only 60 minutes booked, unfortunately the Advocates don't have time to cover ALL of the features for the various workflow clouds on ServiceNow. If you have questions about specific apps / packages you've purchased, I recommend reaching out to your ac

-- Hillary Ramirez

is RPA used for testing too? (sorry, i didn't catch that)

-- Albert Franquesa

It could be, but it's main purpose is to automate tasks for apps that don't have APIs. The challenge with using it for tests is that you would need to have some validation criteria for positive and negative results.

-- Chuck Tomasi

Will Washington Flow Designer query an LDAP data source for a specific record, like a user, without requiring an IntegrationHub spole?

-- Mike Gouge

Pretty much any time you're doing an integration, you're going to use a spoke from Flow Designer at this point.

-- Chuck Tomasi

I understand dashboards and analytics, but what about highly customized PDF reports based on data in our application? That's one of my big issues with SNow. As a developer, I would want direct access to my database (do we get an ERD? Data dictionary?) and want the ability to create legislatively required PDF reports. Not charts, data.

-- Monica Chandler

I would recommend reaching out to your account team on this one to let them know your objectives/goals/desired outcomes. They may know product options that are beyond our scope.

-- Chuck Tomasi

I'm not sure I understand, if my IP changes because I change networks for example, I wouldn't be able to connect?

-- Thomas TECHER

You can still connect, but it would be considered a new session. It's highly unlikely that someone's IP address is going to change in the middle of a session. If it does, it's considered a security issue/attack.

-- Chuck Tomasi

For the user opt out for tracking what impact does that have on admins?

-- Todd Volpe

The most notable impact is to the user analytics.

-- Chuck Tomasi

Script Editor, can we get the option to wrap text? Gets really hard to manage when adding text that is long.

-- Konstantin Kazantsev

We'll be sure to pass this along to the dev team.

-- Chuck Tomasi

Hi, will Gen AI for Virtual Agent allow translations to more languages in the new release, than what is already offered in Vancouver?

-- David Jonsson

More language translations are on the roadmap. If you have one in particular please post it to the idea portal on the support site.

-- Chuck Tomasi

"access analyzer" will be avaialble to all customers default or should i enable any plugins or extra subscription needed?

-- Kotaiah Swamy Kondru

It came out as part of the platform in Vancouver. It should be available on new and upgraded instances. If you don't see it for some reason reach out to Customer Support.

-- Chuck Tomasi

Is there a plan to add a recording feature to Automated test framework?

-- Michelle Poole

I haven't heard yet. Great idea. Have you posted it to the idea portal on the support site (formerly known as HI)?

-- Chuck Tomasi

Is any functionality added to disable/bypass a flow action without deleting it?

-- Saby Fernands

With only 60 minutes booked, unfortunately the Advocates don't have time to cover ALL of the features for the various workflow clouds on ServiceNow. If you have questions about specific apps / packages you've purchased, I recommend reaching out to your ac

-- Hillary Ramirez

The temporary access for temp roles, is that from prod instance that can/would be applicable to non-prod instances?

-- Lynda Fang

As far as I know, it's available on any instance, prod or sub-prod. Just like any other ACL related feature.

-- Chuck Tomasi

Will performance testing provide LOAD testing capabilities?

-- George Magallanes

That was my thought initially, but I don't think so. Load testing requires additional records (or simulated records) to be created. Performance testing could be the result of bad flow logic or scripting.

-- Chuck Tomasi

If a user opts out of tracking - do their submissions not show up if reporting on say, a catalog item?

-- Dave Atwood

We haven't had enough time to check into that, but that was my understanding. They can opt-out of user analytics.

-- Chuck Tomasi

Are a majority of these items available in the standard Washington DC release or are they limited to Next Experience?

-- Ryan Wu

I'm not sure exactly what the question is. Next Experience is a UI and styling whereas the Washington D.C. release includes updates to many features and capabilities (including Next Experience.)

-- Chuck Tomasi

How do I get that bow-tie? It's for my brother. Honest!

-- Mark Winkleman

I get my custom ties made at https://knottytie.com. You can design them online or upload an image to work with.

-- Chuck Tomasi

Can we get a list of breakout sessions?

-- Collin Pennington

You can find the Washington D.C. content calendar at https://devlink.sn/washingtondc Mark your calendar!

-- Chuck Tomasi

Does that mean we have to remove or change all our existing legacy before we upgrade?

-- Amy D'Annibale

I'm not sure what topic this question is related to. If you can provide more information in the comments, we can do more checking.

-- Chuck Tomasi

When are you doing to support outbound OAuth via MID server?

-- Volodymyr Alekseyenko

Short answer: I don't know. I recommend posting this to the idea portal on the customer support site (formerly known as HI.) Our product managers DO pay attention there.

-- Chuck Tomasi

Does workflow studio include legacy workflows?

-- Christopher Martineau

Legacy workflows are not included in Workflow Studio. This is all related to the newer technologies.

-- Chuck Tomasi

About "performance testing in ATF". Does this provide detail to show which script and which function in a script is slowing down a process?

-- E Ravn

I'm assuming so. We haven't had a chance to work with this yet. I would assume there's a way to identify where the performance issue is, otherwise it wouldn't be much of a testing tool. :)

-- Chuck Tomasi

Is there a feature to allow developers or Admin to see what may impact the system performance when writing a script or create a flow to query large tables? If not, will this be considered for future enhancements?

-- Oanh Nguyen

There isn't a feature that I'm aware of at design time. I'd be interested in hearing more about your use case.

-- Chuck Tomasi

My group is currently going through the Tokyo SN training, is there a link on the SN website that might show the differences between the releases? There are some good updates to this WashingtonDC release where it might warrant switching.

-- Tara Jacobsen

Wow, Tokyo. That's already three releases old. Most of what you learn should still be applicable however. You can always find the release notes for any release at https://docs.servicenow.com

-- Chuck Tomasi

Any new feature on User Experience analytics as cannot see any in document attached.

-- Anubhav Ritolia

With only 60 minutes booked, unfortunately the Advocates don't have time to cover ALL of the features for the various workflow clouds on ServiceNow. If you have questions about specific apps / packages you've purchased, I recommend reaching out to your ac

-- Hillary Ramirez

does creator studio replace (natural progression from ) app engine studio or is the intent for use completely different?

-- James Marshalsay

The use case is the same. My understanding is that Creator Studio is the successor to AES. Both will be available for a time to make transition easier.

-- Chuck Tomasi

Is Creator Studio going to be available on a PDI?

-- Jace Benson

We're going to do our best to make it available, much like AES.

-- Chuck Tomasi

are there templates for PAD so you are not always starting for the beginning

-- Prakash Shah

We don't have templates in the way Flow does. App BUs will ship out of the box process definitions, and we have a duplicate feature that allows a user to take the OOTB processes and create their own customized processes from there. Across all of SN, there are ~150 out of the box process definitions that are shipped by the various app teams.

-- Chuck Tomasi

Will Document Intelligence be able to read written text or is it still just typed text?

-- Joshua DeSouza

Currently it is typed text only. You would need to use a pre-processor to convert handwritten notes to typed text. There are services that provide this with APIs, usually at a cost.

-- Chuck Tomasi

Are Guided Tours and GT auto-triggers fixed in Washington? Either Utah or Vancouver I believe, broke all of the Guided Tours in my applications (some of which rely heavily on GTs) :-(

-- Tim Woodruff

I haven't heard any updates on Guided Tours in the Washington D.C. release. This sounds like a great question for customer support.

-- Chuck Tomasi

Is there any improvement in update set management that more that one developer can work on same update set without impact later on deployment.

-- mahvash hatamieh

Not in this release, but some really fun things in the horizon for devops processes.

-- Earl Duque

Are these available in Standard licensing or only in Pro version?

-- Erik Burgos

I apologize: we're not at liberty to discuss any pricing information about the features shown today. If you have questions concerning this, I suggest you reach out to your account team

-- Hillary Ramirez

Hi can we have Branch in Flow

-- Vidyakiran Raja

Can you help me understand the use case you would use this with? (respond in the comments below.)

-- Chuck Tomasi

When will ATF support ServiceNow UI's built in App Engine Studio

-- Melanie Paul-Williamson

Can you elaborate on what you're trying to do? Are you looking to build tests within AES or are you trying to test AES itself? I'm not clear. Please respond in the comments and we'll do our best to respond.

-- Chuck Tomasi

Will Flow Designer Reports allow an admin to identify which variables are used by which flow, subflow, or action? For example, will Flow Desiger Reports allow an admin to identify everything in Flow Designer that assigns to a specific assignment group?

-- Mike Gouge

I'm not sure what you're referring to by Flow Designer reports. Flow can be triggered by reports, but as far as I know, there's no reporting on the flows themselves. If I'm misunderstanding your objective, please respond in the comments and we'll do our best to respond.

-- Chuck Tomasi

Is workflow studio better to bebug?

-- Abarna Rohini Rajasekaran

Workflow Studio is an all-in-one user environment for flows, subflows, actions, decision tables, etc. Think of it kind of like an IDE. The tools themselves, like Flow Designer and Decision Tables, are all the same so debugging is unaffected.

-- Chuck Tomasi

What is the difference between creator studio and app engine studio?

-- Jake Vigliotti

Creator Studio is a cleaner, more guided experience for new devs while incorporating many of the same features plus more. We're looking forward to trying it out ourselves.

-- Chuck Tomasi

PDI Upgrade, should we wait for the migratiuon of the PDI's before upgrading?

-- Ronald Garfield Kuipers

My suggestion is to wait a while before making your switch so the Washington "fever" dies down a bit, release your existing instance, then get a new Washington instance. That way you'll avoid the whole migration issue altogether.

-- Chuck Tomasi

is there a specific timeframe for Wash DC release please? more specific then Q2?

-- Bogdan Kovalchuk

Typically 3-4 weeks after the EA date, but we won't be able to say the specific date until it's been confirmed publicly

-- Earl Duque

Is Virtual Agent Designer being brought under Workflow Studio in the future?

-- Craig Lawson

Not that I've heard at this point.

-- Chuck Tomasi

will the existing Reports application get merged with Platform analytics app?

-- Subrat Jain

That's pretty much what Platform Analytics is.

-- Chuck Tomasi

Are there any APM-specific major updates?

-- Tom Frost

Not sure. That's outside the scope of this webinar. At the beginning we did the FAQ that stated the scope of App Engine, Automation Engine, and Platform. Sorry for any confusion. You might want to check the other ServiceNow YouTube channels for upcoming info.

-- Chuck Tomasi

Can I know how Generative AI optimizes ITSM ?

-- Sathya Chandra K S

Not sure. That's outside the scope of this webinar. At the beginning we did the FAQ that stated the scope of App Engine, Automation Engine, and Platform. Sorry for any confusion. You might want to check the other ServiceNow YouTube channels for upcoming info.

--

Is there a tool to convert our legacy Workflows built in Workflow Editor to Flows in Flows Designer?

-- Safal Naik

Not currently, no. I apologize!

-- Lauren McManamon

Thanks. Would the Now Assist work on any of the tables like Incident, Security Incident or any custom table?

-- Balaji Jagannathan

ITSM is out of the scope of this webinar, so we didn't have a chance to research it. You may want to reach out to your account team.

-- Chuck Tomasi

session security over vpn?

-- Monica Chandler

Can you clarify specifically what you are looking for in the comments below? We'll do our best to respond. Thank you

-- Chuck Tomasi

if there any update on predictive intelligence and event management

-- Adil a

Not sure. That's outside the scope of this webinar. At the beginning we did the FAQ that stated the scope of App Engine, Automation Engine, and Platform. Sorry for any confusion. You might want to check the other ServiceNow YouTube channels for upcoming info.

-- Chuck Tomasi

Why GenAI topic was pulled from today’s agenda?

-- Dmytro Klymenko

With only 60 minutes booked, unfortunately the Advocates don't have time to cover ALL of the features for the various workflow clouds on ServiceNow. If you have questions about specific apps / packages you've purchased, I recommend reaching out to your ac

-- Hillary Ramirez