TechNow Ep 9 | Extending Approvals - ServiceNow Community

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Wouldn't it be nice to have a way to ask a requester for "More Information" or "Justification" without really approving or rejecting it? It would be so easy to just add an option to the workflow activity and tie it to a new state... Sorry, that feature doesn't exist (yet). Until it does, the guys will show you a simple way to get this functionality you want without a lot of work. Using a simple UI action, some basic workflow skills, an email template, and an inbound action, you can make your approval process more robust!

Originally recorded: Friday December 13, 2013 10AM ET

Featured Experts

Chuck Tomasi is a Platform Architect for ServiceNow. He is a computer science major with over 30 years of IT experience. As a former ServiceNow customer, Chuck won the first Innovation of the Year Award at Knowledge 10. Since joining ServiceNow in 2010 as a Technical Consultant, he has done many large scale ITSM implementations and custom applications, acted as an adjunct instructor for Education Services, created and lead the Technical Best Practices program, and co-hosts the ServiceNow series "TechNow".

Andrew Kincaid is a Sr. Software Engineer for ServiceNow. His extensive platform knowledge extends back to 2009 as a customer, Technical Consultant, and Developer.