TechNow Ep 96 | Vibrant innovations: ServiceNow Platform Vancouver release

[Chuck Tomasi]

ServiceNow is excited to announce the release of Vancouver, our latest platform update. Upgrading to a new release introduces a wealth of new features, we invite you to join our August webinar: Vibrant Innovations: ServiceNow Platform Vancouver Release. ServiceNow administrators and developers who attend the webinar will get a first look at any new capabilities as well as existing product updates and enhancements. Our team of Sr. Developer Advocates will walk you through:

Originally aired: August 3, 2023 8:00 AM PT

• A first look at ServiceNow's Generative AI framework
• Exciting new Next Experience UI and theming enhancements
• Latest innovations to UI Builder, workspaces, and the CLI
• Improved omni-channel experiences (Virtual Agent/Sidebar)

Links Mentioned

LIST ALL EPISODES

Questions and Answers

Flow performance improvements will apply to already existing flows or just new ones?

-- Diogo Ramos

All. :)

-- Chuck Tomasi

To use GenAI Summarization in Workspace, what do you need configured from a Spoke or Integration standpoint into the LLM models?

-- Spencer Beemiller

Workspace summarization requires the Gen AI Controller which in Vancouver can either connect to OpenAI or Azure OpenAI. Setup involved a system property and entering an API Key, pretty simple!

-- Earl Duque

How can we open one modal from the another modal?

-- Ankit Kumar

I'd be interested in hearing the use case for this. It sounds like it could get confusing from an end user experience as I haven't seen anything like this in the past.

-- Chuck Tomasi

Do (flow and subflow) stages now support translations?

-- Michael Bankwitz

Not yet, but soon! There is currently a plan to support this in an upcoming release - stay tuned.

-- Lauren McManamon

Is there any way to Save the Test Values (of variables) while Test Action in Flow Designer ?? We have to enter values each time when we have to test new action, it should save the last values to save time.

-- Nikhil Arora

I believe that is coming but we'll have to check on that

-- Earl Duque

It shows "Powered by ChatGPT" on GenAI Summary part of Workspace. Can we remove it or edit it?

-- Anubhav Ritolia

What you saw was a pre-release. I believe that message has changed. Once General Availability is out (later in Q3) we'll know for certain.

-- Chuck Tomasi

Is the ability to duplicate dashboard and tabs just for UI builder and workspaces, or also for core platform dashboards?

-- Claire Ashdown

This is a feature for configurable workspaces only at this point.

-- Chuck Tomasi

There will be some training path on now learning for generative AI?

-- Diiego Lima

We've already begun. Check out the Generative AI Controller Essentials on Now Learning. https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=bdb048c487b7e9945aa9ca2d0eb...

-- Chuck Tomasi

How does generative ai in servicenow handle sensitive data

-- Shiva Kumar

Almost all of the GenAI features are initiated based on what your developers/admins decide to do with it. It functions as a tool that you can utilize and it's up to the instance owners to determine what data goes through third-party genAI processes. For example. when using a GenAI action in Flow Designer, it will only read a sensitive field if you have given it that field in your flow.

-- Earl Duque

Are there standards? Users could guess how to do things in a new area based on previous experience in the Platform UI working in another area. Now, it appears that every workflow UI is unique, forcing the user to train or research to figure out how to make progress. How is this an improvement?

-- Peter Smith

The different teams are working hard to make the UIs more consistent. Obviously there have to be some variations because building a workflow is different than building a workspace. If you have suggestions or recommendations, I recommend submitting an idea on support.servicenow.com. Our product teams would love hearing from you.

-- Chuck Tomasi

Woul there be a feasibility in the future to extract dashboard in PDF or Image?

-- Kushal Hora

I'd be interested in hearing more of your use case. While it seems straight forward to represent a chart as an image or PDF, it's not such a simple thing when you have a long list of records or pivot table. Not all visualizations lend themselves well to a static report. This also brings up issues around pagination.

-- Chuck Tomasi

What is the difference between RPA and RPA AI use case?

-- Fahad Qureshi

AI capabilities can be triggered in RPA using Invoke Capability component in RPA. Let us know if you need more info on it.

-- Pranav Bhagat

can we receive recording of this session?

-- mahvash hatamieh

Ideally, the edited version of this webinar will come out on our YouTube channel on August 11th

-- Lauren McManamon

could you comment a bit more about the email forward functionality?

-- Iwona Rejdych

Here's what I found in the docs. https://docs.servicenow.com/bundle/vancouver-utah-df3/page/release-notes/rn-combined/vancouver-utah/... (Hint: Use your browser search for 'Forward')

-- Chuck Tomasi

Will Gen AI be part of existing commercial offers, or do customers be charged for this new component?

-- Massimo Giussani

Most Gen AI features require additional licensing. As always, talk to your account team for details.

-- Chuck Tomasi

These new search features comes only when AI search enabled

-- Kukunooru Ravi Chandra

This is more of a statement. If you have a specific question, please note it in the comments for this post. Thank you.

--

Many client don't know their app subscription details/license info, what is the best place to provide that info to client?

-- Ankit kathuria

It's always recommended to connect with your account rep to know about these details.

-- Pranav Bhagat

Will "Text to code," use "GR" as the variable for glide queries? Isn't this against best practice?

-- Shawn Gienow

Bigger discussion really, but technically.. if your variables are scoped properly, 'gr' is not going to be an issue. It's sort of like using "i" in a for-loop. Is it the most descriptive name? No. Is it going to be an issue when you need multiple GlideRecord variables at the same time? Yes. If it's enclosed within a function, other functions won't interfere with it.

--

Hi, Sending emails from incident is available from all users including ITIL users using Gen AI?

-- Kotaiah swamy Kondru

If you've got the Gen AI capabilities installed, then yes, it is available to users composing email.

-- Chuck Tomasi

When will public availability for PDI be there?

-- Daniel Gayer

Vancouver access on PDIs is planned for today! (August 3, 2023)

-- Earl Duque

can we add custom tables from our scoped app to the serach?

-- Peter Morse

Yes, I believe that's possible. We will confirm

-- Earl Duque

can we use GEN-AI in ATF in Vancouver ?

-- Khushboo Kanoujia

ATF is receiving its own "automated test generation" functionality in Vancouver unrelated to GenAI. Any GenAI functionality in ATF would be custom.

-- Earl Duque

is there any specific commands those need to pass in order to generate code?

-- Vidit Kulshrestha

Unfortunately, with lost context on this question. If you can clarify (particular what 'those' refers to) in the comments, we may be able to continue the discussion. Thanks.

-- Chuck Tomasi

Could Zero Trust -policy be introduced based on your current location?

-- Kushal Hora

Yes it can be by using the Zero trust security plugin.

-- Pranav Bhagat

Slightly off topic, but will there be a delta exam for Vancouver?

-- Bill Cross

I suspect so. There have been in the past.

-- Chuck Tomasi

Sorry, hit enter too early. I still don't understand -- do I have to impersonate like existing ACL debugging, or will it work without having to impersonate the user. "Is Access Analyzer basically ACL debugging on steroids, or are you able to debug without impersonating the user? OHH YES1!! :)"

-- Claire Ashdown

You do not have to impersonate to use the Access Analyzer. You simply tell it who you want to check the security against and it figures out the rest - saving huge amounts of time.

-- Chuck Tomasi

I saw a recommended action in Flow Designer, will we be able to favorite actions?

-- Marcus Walbridge

Great suggestion. I haven't heard of a Favorites yet. We have recently used and most commonly used, but nothing to flag it as a more static favorite. You may want to consider submitting this as an idea on support.servicenow.com so it gets the eyes of our product team.

-- Chuck Tomasi

What other than MFA and OTP based login methods are introduced in Vancouver release??

-- Vrushabh Jain

MFA has been around for a while. OTP is the new one. That's the only new one I've heard of for Vancouver.

-- Chuck Tomasi

Is there any commitment to making all the low code execution contexts debuggable? As in, set a watchpoint to attach to a feature's steps, step and interactively change state before stepping again, etc.

-- Peter Smith

It sounds like you're talking about debugging flows. If I'm mistaken, please elaborate in the comments below or consider posting a new question in the community. Re: debugging flows, each flow has a context to show the current state and exactly what the values were and the execution path it took. I'm intrigued by the idea of stepping through (akin to script debugging). You may want to consider opening an idea on support.servicenow.com. I'm sure our product team would love hearing from you.

-- Chuck Tomasi

Can we seed our AI contexts with our own KBs, ingestion of our web sites, SharePoint folders, etc?

-- Peter Smith

Branches of ServiceNow-trained models is on the roadmap for a future release.

-- Earl Duque

what kind of security measures have been put in for using Gen AI capabilities on ServiceNow platform?

-- Easwara Kancherla

Almost all of the GenAI features are initiated based on what your developers/admins decide to do with it. It functions as a tool that you can utilize and it's up to the instance owners to determine what data goes through third-party genAI processes. For example. when using a GenAI action in Flow Designer, it will only read a sensitive field if you have given it that field in your flow.

-- Earl Duque

How do you get an invite to the Podcast next week that talks about Automated Test Framework in Vancouver?

-- Gerald Onyia

search Break Point ServiceNow on your favorite podcast provider

-- Earl Duque

Does the traditional 'high code' workflow still have a place in Vancouver?

-- Carlos Soriano

We won't likely be updating legacy workflow but it's definitely not going away yet

-- Earl Duque

When will the release notes be available ?

-- Roshani Dhadiwal

Release testing preview notes are available now, and patch 1 notes will be up soon

-- Earl Duque

when ever we make a connection between VS code and servicenow instance using servicenow cli we are facing lot of errors can you make technow episode for that??

-- Ajay Biradar

You may want to check out our TechNow episode #78 from 2021. https://youtu.be/CdFnaYehZPQ

-- Chuck Tomasi

Gen AI would it be a security issue if it is connected to Open AI

-- Kartik Tadagaje

Almost all of the GenAI features are initiated based on what your developers/admins decide to do with it. It functions as a tool that you can utilize and it's up to the instance owners to determine what data goes through third-party genAI processes. For example. when using a GenAI action in Flow Designer, it will only read a sensitive field if you have given it that field in your flow.

-- Earl Duque

Will LLM code helper be release to the Visual Studio Code extension?

-- Sławomir Górski

I haven't heard yet. I know there is a team working on the pro-dev experience, including Visual Studio Code integration.

-- Chuck Tomasi

We have docs for servicenow UI framework but don't have any video resources on servicenow UI framework can you present more about it in youtube channel??

-- Ajay Biradar

I invite you to check out our YouTube playlist for You & I Builder. New content is being added. https://www.youtube.com/playlist?list=PL3rNcyAiDYK2Bgzj4mRdtfxMpGkI5KXBJ

-- Chuck Tomasi

Any update on CI/CD spokes ?

-- Gautham Shenoy

None that we were made aware of in Vancouver. That doesn't mean they haven't been updated, just that we were not made aware of them.

-- Chuck Tomasi

All the features of vancouver , can we explore in PDI or any limitations for any features

-- Saikiran Modugula

Some of the features here are not available for PDIs due to external infrastructure. Basically, it comes down to costs and support.

-- Chuck Tomasi

Can Gen AI create Request case or incident based on user chatting with Virtual agent?

-- Kartik Tadagaje

A common pathway for virtual agent is to create cases or incidents. If you mean if GenAI can read entire chats and then determine if it should create a case, then it's possible! That would be a custom functionality at that point though, for now.

-- Earl Duque

Will incident summarization will be released in phases on Vancouver release? What is limited availablity?

-- Harshil Andugulapati

Limited availability means a few customers are trying out the early versions and providing feedback before it becomes generally available in a later (store or family) release.

-- Chuck Tomasi

How moderated is the generative AI controller? Could it be trusted to avoid confidential info leakage?

-- Edelmiro Schnack Aragón

No, the built in moderations is to ensure it doesn't violate the LLM moderation policies, you'll want to build in your own info protections

-- Earl Duque

will Text to code gonna be trained on ServiceNow's LLM?

-- Andrei Idiceanu

Now Assist for Code is a ServiceNow LLM (the starting point is the pre-trained HuggingFace collaboration model - StarCoder) and it's been fine tuned on internal data so far.

-- Chuck Tomasi

Is integration hub available for PDI ?

-- Kamran Ayub

Yes. You can activate it from developer.servicenow.com where you manage your PDI.

-- Chuck Tomasi

Can you do a session on Self-Service Analytics . Configuring Deflection Metrics

-- Samuel Erskine

We will consider it. Thanks for the idea

-- Chuck Tomasi

That AI scripting example that Chuck showed - is that an inherent feature for Vancouver or is that a plugin and/or an AI capability outside needed to be hooked into?

-- Brandon Le

It is available as a standard platform feature for script fields. No external service required.

-- Chuck Tomasi

I missed a good portion of the presentation. Where can I locate it laster?

-- Odell Green

You can find the recording and all Q&A information at https://devlink.sn/tn96blog

-- Chuck Tomasi

More of a generel question. Are there any plans to add Scripting Option in the Flow Designer ?

-- Vincent Staubach

The biggest place to script is by creating Actions for Flows to consume - that way things are reusable by non-coderes as well. There are a couple of additional places, like coded variables, you can use as an option too

-- Lauren McManamon

What is the competitive advantage of RPA Hub against Microsoft Power? All of the mentioned capabilities are available there for years.

-- Ekaterina Dityateva

RPA Hub can manage/schedule bots from within the platform, trigger flows, etc. It's a single solution rather than bolted on like a third party solution.

-- Chuck Tomasi

How is AI benefiting Document Intelligence?...Are the suggestions more accurate and that's how we should think about the benefit?

-- Mike Cikos

Doc Intel is AI in its core because it attempts to learn over time how to better read your documents.

-- Earl Duque

Are the use cases available for these functionalities?

-- Rathna Madhukar

We will have more info, including use cases coming out closer to general availability in a few weeks.

-- Chuck Tomasi

can we have pre installed plugins of performance analytics in vancouver??

-- Vrushabh Jain

I don't believe that would be possible as Performance Analytics is an additional licensing fee.

-- Chuck Tomasi

How are we mitigating the data security risks when we say, 3rd party openAI is in picture?

-- Sourabh Deshpande

Everything with the gen-ai controller is prescriptive, the only things going to openAI is what you decide to send. so security is up to the builder of the application

-- Earl Duque

Document Intelligence can work on unstructured documents as well in this release as currently it works on structured and unstructured documents.

-- Ashutosh Sarpal

For now it is is only available for structured and semi-structured docs.

-- Pranav Bhagat

Where do we find resources related to UI Builder? To get started with the learning.

-- Padmanabha Gupta

We have a great series on UI Builder called "You & I Builder" on our YouTube channel https://devlink.sn/youtube

-- Chuck Tomasi

do this work with metric base ?

-- Mike Reaves

I'm not sure what "this" refers to in this question. Sorry, we lost context. If you wish, you can elaborate in the comments below.

-- Chuck Tomasi

Is multiple table import only on integration hub or normal import sets

-- Kukunooru Ravi Chandra

You can do this with the Robust Transformer Engine (RTE). It's a bit complex to set up manually.

-- Chuck Tomasi

Can the dynamic inputs in flow can have system properties ?

-- Naresh Donthula

Perhaps. It would help to know what the use case is for such a request. This sounds like a great question for the community.

-- Chuck Tomasi

The GENAI controllers that are offered to be integrated with Open AI, its using LLM models right? and the users will not get the answers related to their environment as yet?

-- Vipul Gupta

That's correct, home-grown models focused on ServiceNow is planned for future releases

-- Earl Duque

Is the Next Experience readiness checker also updated to accomodate these changes like guided tours etc?

-- Vipul Gupta

The readiness checker will still show the Guided Tours tile in Vancouver as of EA.

-- Chuck Tomasi

could you please provide more details around version release note? Going forward is it possible to get a 'customized' release note ?

-- Tina Hu

Vancouver release notes can be found here: https://docs.servicenow.com/bundle/vancouver-release-notes/page/release-notes/family-release-notes.h.... I have not heard anything about customized release notes yet.

-- Chuck Tomasi

Will there be a dark mode for Flow Designer

-- Marcus Walbridge

Not in Vancouver, no (sadly lol)

-- Lauren McManamon

Is this feature available across the platform as it will be useful: What teammates are working on?

-- Ankit kathuria

I'm sorry, we lost context on which feature you were referring to. Can you elaborate in the comments?

-- Chuck Tomasi

In PAD, is there a plan to allow access to RITM variables when configuring conditions?

-- Susan Williams

Nothing in the roadmap just yet. However, there are plans in future versions to feature a deeper integration between PAD and Service Catalog. Stay tuned..

-- Lauren McManamon

Can we create Guided Tour for custom workspace?

-- Sachin Sahare

That's my understanding.

-- Chuck Tomasi

Duplicate Dashboards will duplicate reports also?

-- Vaishali Sharma

I believe it will maintain the reports from the previous dashboard, we'll check.

-- Earl Duque

The Go Back action. Is it a true Rollback?

-- Vinod Kumar Kachineni

Yes indeed

-- Lauren McManamon

Will there be an in-house LLM of Servicenow? Or is Servicenow training the openAI model with use of genAI use cases that applications will feed it with

-- Sourabh Deshpande

Yes, servicenow LLMs are planned for future releases.

-- Earl Duque

With these features are we at a stage where UI builder Portal are suggested for small company portals vs SP?

-- Arun Rajiev

As of Vancouver... For end user and external user experiences, we still recommend Service Portal. For building agent experiences (aka configurable workspaces), UI Builder is the best option.

-- Chuck Tomasi

Any updates on the creation of custom components via the CLI?

-- Robert Dixon

The CLI and custom component creation are receiving updates in the Vancouver timeframe. We are working on getting a summary of those changes posted to the Next Experience COE: https://www.servicenow.com/community/next-experience-articles/next-experience-center-of-excellence/t...

-- Chuck Tomasi

Is there a way to get a list of currently installed plugins that have been changed to store apps?

-- Terry Lillo

Yes we'll talk about that at the end actually!

-- Earl Duque

"Now assist recommendation" is available on EA instances?

-- Sumit Pandey

I have received conflicting messaging on this, sadly. I've heard some say it was limited availability and others argue the opposite. I would double-check with your solution consultant.

-- Lauren McManamon

Will Platform Analytics dashboards allow scripted filters?

-- Tammy Kerwood

Unfortunately your question is beyond the scope of this webinar. We did not have anything Performance Analytics. This sounds like a great question for the community.

-- Chuck Tomasi

Any plans to test document intelligence on PDIs? Currently it doesn't work due to restrictions on ML model traning from PDIs, rendering it almost impossible for developers to self-learn and suggest to client

-- ANNAY DAS

We've expressed this about most data-center required actions. We're constantly fighting for it, sorr yI don't have a better answer right now.

-- Earl Duque

How do Security attributes compare/contrast with ACLs and the new Data Filtration records?

-- Claire Ashdown

A Security Attribute is highly configurable piece of information about a Subject for eg group, when used in access controls or data filters , enables fine grain security configuration in a non-complex way.  In simple, it reduces the complexity of defining security controls(ACLs and Data filter).

-- Pranav Bhagat

How to enable google maps integration?

-- Ankit kathuria

I found this in our documentation. Hope it helps. https://docs.servicenow.com/csh?topicname=set-up-google-maps-api.html&version=latest

-- Chuck Tomasi

Can we chat with multiple agents at the same time

-- Ankit kathuria

Yes. Lauren mentioned it in the video around the 44:35 time.

-- Chuck Tomasi

How will the resource limitation facilities deal with priority inversion?

-- Peter Smith

Can you help me understand what you mean by priority inversion?

-- Chuck Tomasi

I see that in the WOrkspace now Map reports are available since CHuck just show the last screen? :)

-- Dimitar Stanchev

Ah, that's interested. I didn't look that closely. Someone else made the graphic for me.

-- Chuck Tomasi

Are there any constraints of what is shown for a FedRAMP user (US Federal Government)?

-- Bill Cross

Great question. Unfortunately, we didn't get any distinction on this release. If you have specific questions about specific topics, I recommend reaching out to your solution consultant for your account. They should know.

-- Chuck Tomasi

Will be available to connect the Virtual Agents to Azure Ai, using the new framework?

-- Max Doglia AppDev

Yes, GenAI in Virtual Agent in Vancouver is compatible with either OpenAI or Azure OpenAI

-- Earl Duque

Can other fields we specify be encrypted (besides phone number)? Like PHI for healthcare.

-- William Everly

Yes, most dictionaries can have edge encryption enabled

-- Earl Duque

Does AI search have to be managed separately in the portal and Next Experience?

-- Navneet Jammu

As far as I know, it's the same search engine representing the search results via the UI (Service Portal or Workspaces.)

-- Chuck Tomasi

Queued Application Installs - is that also for Plugin installations?

-- Thomas Berge

That's our understanding at this point.

-- Chuck Tomasi

With major changes in App Engine, will any of my Screens developed in Utah need revamp or will anything fail? We have build a big application using UIBuilder and any such changes will impact my entire application.

-- Girish Chekkemane

If you've built with App Engine and UI Builder, you've significantly reduced your upgrade risk. While I won't say NOTHING can go wrong, it is always best to test. Again, very low risk with low-code capabilities.

-- Earl Duque

Is it true that the Vancouver release no longer supports UI 16 for new instances - have to use Polaris?

-- Brian Good

UI16 is still available in Vancouver as is the ability to upgrade to Next Experience when you're ready either on the global instance basis or individuals.

-- Chuck Tomasi

Does the application manager also include store apps?

-- David Nottingham

Yes! It indeed displays store apps and updates to store apps

-- Earl Duque

Is there a way to track where the log events were generated from? i.e. a flow, a rest script, a workflow and preferably the sysID of it.

-- Carlos Soriano

At the moment, it's entirely based on each product on how they handle logs and their descriptions. Hopefully we can normalize/standardize it in the future.

-- Earl Duque

what was the developer link again? he said it fast

-- Terry Hall

developer.servicenow.com

-- Lauren McManamon

Love the "Go Back to" in Flow Designer. Any chance of a futre "Go to"?

-- Kim Sullivan

I love the idea. Have you considered submitting it as an idea on the support site (support.servicenow.com)? Our product managers read and review them all.

-- Chuck Tomasi

Any update on next exeprince in Vancouver

-- GANESH PUNALKAR

Several items were covered in the webinar. If you missed it, I recommend watching the video at https://devlink.sn/tn96blog

-- Chuck Tomasi

Would like to know with AI controller can we integrate with our own Gen AI application

-- Jayant Dusane

At the moment no, unless you build your own spoke for it, but I believe the intention is to do that eventually.

-- Earl Duque

Do the things like Now Assist for Code or the Recomendations of flow designer actions require the Gen AI controller to be set up to work, or are these "part of the platform" that don't require you to have your own provider set up (aka provided OOB)

-- Blake Molmen

Yes, Now Assist for Code and Recommendations will require some setup within the GenAI controller.

-- Lauren McManamon

When will EA be available

-- Roshani Dhadiwal

Today!

-- Lauren McManamon

With the Next experience, can we get the option back for the users to set their own themes?

-- Rohit Sharma

It appears that it's still there. In the upper right, click the avatar and select Preferences. You should see "Themes" there.

-- Chuck Tomasi

Do we have learning paths on now learning for automation, security and different trends in general like udemy?

-- Ankit kathuria

Yes, I invite you to take a look at the offerings on https://nowlearning.servicenow.com

-- Chuck Tomasi

I want a more concierge experience for my users. When will GenAI be integrated into VA, so users can use NL to get answers, actions, etc?

-- John deWysocki

NL options exist and dialogue acts are being implemented in Vancouver. The beginning of GenAI functionality will also appear in Vancouver in VA (summarize, etc.). In future releases when more personalize ServiceNow LLM's become available is when I bet you'll start seeing it as a more "concierge" experience when it comes to your specific instance.

-- Earl Duque

Can Generative AI generate ATF tests?

-- Brian Good

ATF is receiving its own "automated test generation" functionality in Vancouver unrelated to GenAI. Any GenAI functionality in ATF would be custom.

-- Earl Duque

when will be the recording of this session available?

-- Qamber Ali

Aug 11 is our plan, on YouTube

-- Earl Duque

Are there any automation best practices guide across the platform?

-- Ankit kathuria

We would recommend you to check the automation engine space in ServiceNow Community, our Product Managers frequently post content which covers best pterodactyl too.

-- Pranav Bhagat

RPA Hub is iseperate licencing or include with app engine or integration hub ?

-- Sébastien piche

RPA Hub is part of Automation Enginee. It's a separate license (note the $ in the upper right corner of the slide.)

-- Chuck Tomasi

It appears that it goes against best practice by using gr as a variable, any concern that users will just leave the code as its written by AI and not use it as a starting point?

-- James Downs

The best practice actually has two options: do not name variables as gr as it may collide with global variables (as you correctly mentioned), the other option is to wrap the variable in a function and then call that function thus preventing it from being globally accessible. The text-to-code functionality does the latter.

-- Earl Duque

With the Flow Designer optimizations mentioned, does any of that lean toward reducing/omitting the lag experienced when expanding an activity within a flow which has numerous activities?

-- Dennis Weekley

Can you help me understand what you mean by "expanding an activity within a flow which has numerous activities"? To clarify, Flows and subflows are made up of actions (and flow logic), and actions are made up of steps.

-- Chuck Tomasi

As part of Utah release for AI Search we set limit of input_max_length. We will be having same with latest release as well

-- Jayant Dusane

Sorry, I am unclear of the question here.

-- Chuck Tomasi

Can you please repeat the link for the happy hour

-- Jesse Barath

Live coding Happy hour is on the ServiceNow Dev Program YouTube channel!

-- Lauren McManamon

Any Generative AI integrations with Virtual Agent & conversations?

-- David Post

Yes, I believe we showed that in the webinar around the 11:30 mark of the video with Earl.

-- Chuck Tomasi

Hello from Fujitsu in Denmark, I don't see a possibility for requesting a PDI for Vancouver

-- Christopher Hillestrøm

Vancouver PDIs were not available while we were doing the live broadcast. The ability to claim a new one or upgrade an existing one was available within minutes of us concluding the webinar. By the time you get this email, you shouldn't have any issues.

-- Chuck Tomasi

Generative AI today requires an interactive session with prompt engineering. Will users have access to similar features? For example: Summarize, List sources, provide more detail, explain to a six year old...

-- Peter Smith

Yes. I've seen several previews from upcoming releases with a sidebar where users can type in Gen AI prompts and get a response.

-- Chuck Tomasi

If we open RITM by using "id=form&table=sc_req_item&sys_id=''&view=sp" by this link. In Catalog client script g_form.gettablename() has using in if condition not getting table name. How to get.

-- Ramprasad Kankipati

Unfortunately this question is beyond the scope of this webinar. I recommend posting this as a new question in the community. There are lots of people who would be happy to help.

-- Chuck Tomasi

We already have webhooks available. How is [external triggers] different from external trigger?

-- Swarnadeep Nandy

Both are almost similar,External Triggers are pre-made webhooks that can be easily used with Flow Designer.

-- Pranav Bhagat

Would we be able to connect to a homegrown generative AI?

-- Nicolas Wery

I believe that's the goal eventually, I'll check

-- Earl Duque

What was the devlink URL again please?

-- John Ping

Vancouver content calendar is https://devlink.sn/vancouver. The TechNow index is https://devlink.sn/technow, and this episode is https://devlink.sn/tn96blog.

-- Chuck Tomasi

When is the release date for vancouver ?

-- Pranathi L

Early availability is today! General availability in a few weeks

-- Earl Duque

How would the client data security will be maintained with GenAI?

-- Akshay Patil

At least with the GenAI Controller, capabilities are almost entirely prescriptive, you are deciding what is being sent to the LLM Provider, so security is more about the building process of the new features.

-- Earl Duque

Generative AI will be also on Community Site?

-- Luis Villasenor

Not at the moment

-- Earl Duque

regarding RPA Hub, did i hear something about being able to search flows? is that search down to the code level? if so, is that flow search also available for other flows in the system? it's pretty easy to search scripts for code...

-- Paul Salamone

You can easily search for flow or subblow(before Van you had to scroll through all flows) which will significantly improve the usability of these methods.

-- Pranav Bhagat

W/hat are some common use cases of the Generative AI?

-- Craig Granier

Summarize entire tickets for quick glancing, automatically create KB articles based off problems, etc.!

-- Earl Duque

perfomance is for Design or execution ?

-- Sébastien piche

Between these updates and future ones, both actually.

-- Earl Duque

Are there any plans to enable RPA development and use for MacOS or other non-Windows platforms? The current lack of MacOS support is very limiting for us.

-- steve huitt

For now we only support Windows system

-- Pranav Bhagat

is there any mechanism which suggest what need to address in my instance for current upgrade when i suggest instance URL ?

-- Vishal Savajiani

If I understand you correctly, you may want to visit the Upgrade Center module first.

-- Chuck Tomasi

Did I see that correctly that you can incorporate AI into VA topics so end users can use it in chat topics?

-- CHRISTOPHER SMITH

Yep! the genAI actions will appear as actions you can drag and drop into your VA chat topics

-- Earl Duque

Will my company data be shared with a SN engine outside of our instances for any AI capability?

-- Anders Figenschow

I believe nothing is shared outside of your instances for data models unless you're explicitly allowing it.

-- Earl Duque

Where may that be found? related to automation?

-- Raymond (Ray) Porrata

Unfortunately I don't have the context of when you asked this question to understand what "that" refers to. If you could elaborate in the comments we may be able to follow up for you.

-- Chuck Tomasi

When can we upgrade our PDI to Vancouver?

-- Sandeep Dutta

You should have the ability to upgrade to Vancouver later today. We'll do a general call to action at the end of the presentation.

-- Chuck Tomasi

Why PA dashboard loading time is very high?

-- Anurudh Kumar

Without additional details, it is difficult to tell. If you have a troubleshooting issue, I recommend either reaching out to customer support or ask a question in the community. Sorry we couldn't help you - this question is outside the scope of material we covered in this webinar.

-- Chuck Tomasi

Are these features available in PDI

-- Saikiran Modugula

Vancouver SHOULD be releasing on PDIs sometime today - both for new instances and as an option to update your current on to that version Additional note from Chuck - Some of the features here are not available for PDIs due to external infrastructure. Basically, it comes down to costs and support.

-- Lauren McManamon

Do Dynamic Inputs also work when used in PAD activities?

-- Blake Molmen

Not yet...but soon! We plan to support Dynamic Inputs in PAD in an upcoming release - stay tuned!

-- Lauren McManamon

Would like to understand Gen AI capabilities in one single document? Any chance of releasing it?

-- Ankit kathuria

Im not aware of anything currently, but that's a fascinating idea - Ill discuss this with the team and see if its something we can create!

-- Lauren McManamon

With Vancouver, any tool to migrate from Flow designer to Process automation for the Security Incident Response Workspace?

-- Mohamad Elkhatib

Not that I'm aware of since that would be for that specific product. We're only tuned in to App Engine, Automation Engine, and platform, sadly.

-- Lauren McManamon

Is jump back feature same as Rollback in workflow?

-- Vicky Sharma

Similar, yes!

-- Lauren McManamon

Flows take lot of time while loading and is the default limit of 60 actions is still there or removed ??

-- Nikhil Arora

The Vancouver release includes significant performance improvements for the Flow Designer builder experience. The default "max actions in a flow" is still 50, but customers can update the number.

-- Lauren McManamon

Application Manager will inform us if the app or plugin is under our subscription/licenses?

-- Ariel Gritti

That is correct. "Available to us"

-- Earl Duque

ZTA - "dynamically reduce access". Is reverse available? Dynamically expand access?

-- Mike Cook

I believe Pranav specified that the policies can do both during the webinar.

-- Chuck Tomasi

But is the redesigned application manager faster?

-- Steven Arnold

I believe speed will be enhanced in future releases/patches.

-- Earl Duque

Will this code aid released for Visual Studio Code aswell?

-- Sławomir Górski

We are looking at ways to improve the Visual Studio Code experience. For now, the text-to-code is embedded in the script fields within the platform.

-- Chuck Tomasi

Is there a long term plan for Service Operations Workspace to fully support the workflow for Changes and Problems, or, will there continue to be a button that returns the user to the default view?

-- Rachel Ayers

Unfortunately this is a little beyond our scope of App Engine, Automation Engine, and Platform on this webinar. I recommend having a discussion with your account team on product specific questions like SOW and ITSM. Thanks.

-- Chuck Tomasi

when can I get my hands on a Vancouver PDI?

-- Samaru Gamage

developer.servicenow.com

-- Lauren McManamon

Ouch. Why this access anylizer is paid(((

-- Dmitrii Vorontsov

Unfortunately we don't always have details on why something is a paid feature vs. built into the platform. Someone must have thought there was significant value in it to charge for it.

-- Chuck Tomasi

What are the implications for the scoped app that you set the limitations on?

-- William Coursen

I'd be curious to know more about your questions. Asking about implications is a bit open ended. Feel free to add more details to your use case or concerns in the comments.

-- Chuck Tomasi

at what time EA Vancouver will be available

-- Prafull Patil

Dont know the time, specifically, but EA is today

-- Lauren McManamon

When will Vancouver be available for GCC High Customers

-- Hazel Lacanilao

I'm afraid I'm not familiar with that ter. What is a GCC High customer? If you can explain in the comments, we can get back to you. Thanks.

-- Chuck Tomasi

Are we going to have functionality to install store apps on PDI

-- Nilesh Wahule

Some store apps are accessible via the developer portal menu, but otherwise we do not have any information about whether full accessibility to the store is planned or not.

-- Earl Duque

Seems like ServiceNow is some way from having polished AI functionality as not much information is around yet, would you agree?

-- Fahad Qureshi

The field is new. We're looking at what customers needs are and listening as we go. Like most features, we get a minimum viable product out, then get customer feedback rather than waiting until we have a 100% product that could take years and be considered a failure by the customers.

-- Chuck Tomasi

Our ServiceNow Solution Consultants indicated that there are improvements planned in Vancouver for improving support of ATF and Next Experience/CSM Workspace. Will you be covering that today?

-- Dominic Afriat

ATF is enhanced by Automated test generation in Vancouver but won't be covered today, workspaces will be.

-- Earl Duque

Hello. Any reliability/errors handling improvements in Automation Engine? Right now even connectivity issues sometimes are not thrown to developers waisting days to investigate.

-- Ekaterina Dityateva

We are unaware of any at this time. That doesn't mean they don't exist or are not on the roadmap, only that we are unaware. I recommend reaching out to customer support and if there is nothing that meets your requirements, consider posting an idea on support.servicenow.com so our product teams are aware of your requirement.

-- Pranav Bhagat

Any updates to the now-cli?

-- Jesalyn Smith

The CLI and custom component creation are receiving updates in the Vancouver timeframe. We are working on getting a summary of those changes posted to the Next Experience COE: https://www.servicenow.com/community/next-experience-articles/next-experience-center-of-excellence/t...

-- Chuck Tomasi

Will we be able to use the newer JS engines in Global scope?

-- Billy Matthews

Not as of Vancouver insofar as I'm aware

-- Chuck Tomasi

Are there any changes planned for Mobile apps - Mobile, Agent (besides the geolocation login that was mentioned)?

-- William Everly

We didn't hear of any significant changes for Mobile in Vancouver. That doesn't mean there are no updates, just that we were not made aware of any.

-- Chuck Tomasi

Business Continuity Workspace demo??

-- Vrushabh Jain

Great idea, but that's outside the scope of what this team covers. Sorry.

-- Chuck Tomasi

How is External Trigger different from REST API trigger? Or is it esentially the same?

-- Laszlo Balla

REST API Triggers are custom webhooks that can be easily used with Flow Designer. External Triggers are pre-made webhooks that can be easily used with Flow Designer.

-- Pranav Bhagat

Gen AI work like Open AI?

-- Anurudh Kumar

The controller's initial available connections is OpenAI itself actually

-- Earl Duque

When Vancouver version official in market??

-- Vrushabh Jain

Early access is August 3, 2023. General Availability is later in Q3.

-- Chuck Tomasi

Are there plans yet to move the work benches and boards to the workspaces?

-- Scott Satine

It would depend on each product. Do you have a specific example you are thinking of? Comment below.

-- Chuck Tomasi

Hello 🙂 Since this session is recorded, it will be available afterwards, right?

-- S B

That's correct, we'll post it on youtube!

-- Earl Duque

Will all of these features be available to GCC upon FedRamp release of Vancouver? (incl. Gen AI features)

-- Kennedy Nguyen

I've been informed today that no they will not.

-- Earl Duque

Will the LLMs that are connected to, capture/gather/retain the data that is sent to them? THis is an issue for many organizations.

-- Shawn Gienow

The LLMs that are available to use in Vancouver are indeed third-party LLMs and how data that is sent to them is handled is determined by them entirely. Almost all of the GenAI features are initiated based on what your developers/admins decide to do with it. It functions as a tool that you can utilize and it's up to the instance owners to determine what data goes through third-party genAI processes. For example. when using a GenAI action in Flow Designer, it will only read a sensitive field if you have given it that field in your flow.

-- Earl Duque

Acl analyzer which was released in last release, access analyzer is next level of it ?

-- Gautham Shenoy

Somewhere I can say yes, Access Analyzer helps you answer the question of Who has access to What? It gives you the overall picture of your security controls(Including query BRs also)

-- Pranav Bhagat

can you please post the link for next week podcast?

-- mahvash hatamieh

https://devlink.sn/break-point - this is a list to all episodes and the latest one appears at the top of the list.

-- Chuck Tomasi

Let set Go!

-- Anurudh Kumar

Yay! Thanks for joining!

-- Earl Duque

Is Generative AI Controller actually available on a Utah version, and if so, which one?

-- Laszlo Balla

Everything we're covering today will be availabel on the new release - Vancouver

-- Lauren McManamon

Can we have a Gen AI code generator within classic view

-- Venkatesh A K

That will actually be a thing in certain views yes. In classic view itself, it just depends on the specific code screen your on.

-- Earl Duque

Will it be included in the existing ITSM Pro licensing.

-- Heman Dinesh Vora

I'm not sure what you were referring to. However, since your question is around licensing, I recommend you contact your account team as we don't offer licensing and pricing information here. Thanks.

-- Chuck Tomasi

Apart from JIRA (the example shown) for the external trigger? What will be also supported?

-- Dimitar Stanchev

Github

-- Pranav Bhagat

How does RPA AI look like?

-- Fahad Qureshi

They resemble actions that you can use and drop onto your designer flows

-- Earl Duque

Can you tell us more about the sentiment analysis?

-- Jeevan Joseph

Unfortunately we didn't cover sentiment analysis in this episode. If you have a specific question, you may want to consider a question post in the community where lots of people would be interested in assisting.

-- Chuck Tomasi

if yes, are they available on doc.servicenow.com?

-- Rathna Madhukar

Sometimes use cases are in docs, but more often they are in sales and marketing material.

-- Chuck Tomasi

Will the AI framework be available for us to call it from custom pages? For example, to create our own chat UI version?

-- Max Doglia AppDev

It's callable via server scripting, yes

-- Earl Duque

Do we have Virtual Agent integration with Flow Designer? Can we call VA from flow?

-- Ankit kathuria

There is an integration between VA and Flow. You can trigger flows from VA topics, but not the other way around insofar as I know. I can't imagine a use case where you trigger a flow and then a VA chat comes up on someone's UI. Can you help me understand the use case where you think this would be helpful (in the comments)?

-- Chuck Tomasi

What is the advantage of moving PAD to the store?

-- Kevin Eldridge

It allows us to upgrade it more significantly more frequently than twice a year.

-- Lauren McManamon

Can layout be changed in uibuilder at a later stage

-- Shiva Kumar

Yes.

-- Chuck Tomasi

AI Search analytics for our implementation has a data limit. Has the analytics been improved to search through more data across different languages

-- Arnav Bhatia

So the signals data is backed by a table, tables containing more than 1 million records tend to have perfomance issues, so we have capped the signals table size at 1 million records total. This table contains signals for all search profiles and there is an additional limit where we will only ever store 500K records for specific profile. As far as "Has the analytics been improved to search through more data across different languages?" I really don't know what this is referring to. We capture search signals about all implemented languages. The information captured is mostly data about what was searched and the characteristics of the documents that were clicked on. It works irregardless of language. The main improvements have been made to the training process. We now send more data and more historical data to the ML Relevancy Model Trainer. The data is "pre-populated" with all the information needed for the trainer, so we don't need to strain the AIS backend to create it at training time. We have also added A/B Testing to the Relevancy Models produced by the ML Trainer. These models used to auto promote, but now they will be compared to the existing model for a period of time and only promoted if they out perform the existing model.

-- Chuck Tomasi

Is there any way to call my own Gen AI application along with AI Search ... (Apart from modifying the AI Search Topic)

-- Jayant Dusane

Yes, via scripting or flow

-- Earl Duque

Will duplicating dashboards/tabs requires specific roles?

-- Bertin Kwodjip

According to the docs page I found (https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/use/reporting/task/duplicate-db.h...) it says "Role required: Any, if the user has access to the dashboard."

-- Chuck Tomasi

Do you have playlist on youtube for genai?

-- Ankit kathuria

That's a great idea! we'll make one soon

-- Earl Duque

Is there any way to Save the Test Values (of variables) while Test Action in Flow Designer ?? We have to enter values each time when we have to test new action, it should save the last values to save time.

-- Nikhil Arora

Not that I know, but I love the idea. You may want to consider submitting this as an idea on support.servicenow.com so it gets the eyes of our product team.

-- Chuck Tomasi

Is ServiceNow planning to introduce more mobile apps? or will the existing apps be integrated with platform features?

-- Ankit kathuria

I'll have to check but the plan is to enhance the current available apps

-- Earl Duque

Can we access platform report and dashboards in custom workspace?

-- Sachin Sahare

You can show dashboards created in the Platform Analytics Workspace in any Workspace Experiences. There is also a data visualization component if you want to show reports on a UI Builder page.

-- Chuck Tomasi

How can I reconfigure a performance analytics dashboard widget to display median value of some data (for instance, median age of open incidents)? In the OOB configuration, I can only seem to be able to show average, sum, or maximum/minimum queries.

-- Mike Allison

Unfortunately this goes beyond the scope of this webinar. It sounds like a great question to post to the community where there are plenty of Performance Analytics Experts.

-- Chuck Tomasi

Will the new features be available inPDI or just for PAID Customers

-- Nnaemeka Anyanwu

Many of the features we are covering are available on PDIs (including many of the paid capabilities.)

-- Chuck Tomasi

Go back seems awesome. I would love to use it.

-- Mohit Kaushik

Same here! The Vancouver on PDIs should be coming out today, so hopefully we can give it a test

-- Lauren McManamon

in case of general models, what about security? will customer be okay to pass case details for summarization to open AI models. that may contains IPs etc

-- Vipul Gupta

Almost all of the GenAI features are initiated based on what your developers/admins decide to do with it. It functions as a tool that you can utilize and it's up to the instance owners to determine what data goes through third-party genAI processes. For example. when using a GenAI action in Flow Designer, it will only read a sensitive field if you have given it that field in your flow.

-- Earl Duque

Is the AI generative feature going to me available in CSM as well?

-- M Laurel

Yes. ITSM, CSM, and Employee workspaces are all on board.

-- Chuck Tomasi

If someone does data damage or delete any table data, what are the best ways of finding who did it, when etc?

-- Ankit kathuria

Check out the rollback and recovery. Docs can be found here. https://docs.servicenow.com/csh?topicname=delete-recovery.html&version=latest

-- Chuck Tomasi

Does Access Analyzer take into account COE Security Policies for HRSD?

-- Sabrina Ethridge

Yes

-- Pranav Bhagat

Will Geo Point data types have a migration path from using Lat/Long, to a geopoint?

-- Shawn Gienow

Not that I'm aware. If you see a use case, you may want to consider submitting it as an idea on support.servicenow.com. Our PMs love to get feedback on how to make things better.

-- Chuck Tomasi

"In the Vancouver preview I noticed that the new application manager no longer has scheduling

-- Sébastien piche

These seems more like a comment. Let us know if you have a question in the comments below.

-- Chuck Tomasi

will the adaptive authentication and access also be available for the mobile apps?

-- Esmahan Eryilmaz

No

-- Pranav Bhagat

Does the text to code generation capability understand the nonstandard APIs that leak Java objects to the Javascript context? For example need to use size() instead of length, and understanding how to correctly access the undocumented native Java objects?

-- Peter Smith

Great questions. It appears, based on my limited testing at this point, that access to the Java classes (e.g. packages, etc.) are not available. This is mainly because we do not encourage this behavior as it carries a high risk of failure when upgrading between releases. It was discouraged as far back as Calgary (2013). Regarding size vs. length and similar methods, I haven't had a chance to work with that yet. It depends on what code is generated and to what methods are used.

-- Chuck Tomasi

Does the location based access also take into consideration VPN and allow or disallow based on configuration?

-- Biswajyoti Dutta

Yes, adaptive authentication can detect and deal with VPN access.

-- Chuck Tomasi

How will ServiceNow continue with earlier strategies of Transparency, Uniformity, and Ubiquitous Function? These made ServiceNow's phenomenal acceptance possible. Are you strategically choosing looks over function, or have you just forgotten what you already had?

-- Peter Smith

Great questions. If you have specific concerns or ideas, let us know in the comments below. I'm sure our product teams would be interested in engaging in a discussion.

-- Chuck Tomasi

Does limited availability for Gen AI in Workspaces mean we need an OpenAI subscription for it?

-- Ramiro Rodriguez Alcivar

No, limited availability simply means the product or feature is available to a limited number of customers at this time with wider availability coming in the future. We do this to try new features and get feedback to make a stronger initial public offering.

-- Chuck Tomasi

Would it be possible to introduce "testing sets" to Flow designer to quickly test flows with a lot of inputs?

-- Sławomir Górski

Sounds like a great idea to post to support.servicenow.com. Our product team loves to hear your ideas. One note - Flows don't actually accept inputs, they're triggered. Subflows, on the other hand, DO accept inputs so be sure to clarify your use case and what you are working with. Thanks.

-- Chuck Tomasi

will next UI be enforced in Vancouver? I remember that being mentioned during Knowledge23

-- Martin Dewit

No. Next Experience is still an opt-in for existing customers and turned on by default for new instances (which you can always disable with a simple system property change.)

-- Chuck Tomasi

Will we have the capability to improve the code snippet generated by Code Assist tool?

-- K**bleep**ij Tripathi

Yes. Once you accept the code snippet, you can edit it the same as if you typed it yourself.

-- Chuck Tomasi

link for happy hour please?

-- Rathna Madhukar

You can find all our Vancouver content, including the Live Coding Happy Hour sessions at https://devlink.sn/vancouver.

-- Chuck Tomasi

Public Version is Available Today for Subproduction ?

-- Sébastien piche

Early access is available for PDIs. Subprod instances won't be available to upgrade until General Availability later in Q3.

-- Chuck Tomasi

Can we start upgrading our PDI to Vancouver version from today itself ?

-- Arnab Bhaumik

That's the plan! It'll be available sometime later today I believe

-- Earl Duque

Exernal triggers is a replacement of webhooks? For instance, we're usin Jira integration with the spoke and webhooks to process action in the Jira side

-- Ariel Gritti

Exernal triggers are like webhooks, It will allow developers to conditionally trigger flows via external sources in an event-driven manner.  In your example, when a jira triggers a event, ServiceNow will be listenning to it, based on our configuration it can trigger a flow in the instance.

--

• Can ServiceNow Robotic Process Automation be used to retrieve XML, PDF, and CSV files from MID Server without the reliance of external applications, or does it require the use of third-party apps?

-- Teresa Gunn

Most of those can be retrieved without RPA actually, you would use commands direct to the MID server to do that

-- Earl Duque

Is RPA Plugin still available on PDIs? I no longer see it.

-- Bryan Tippens

It should be - perhaps you have a PDI on a version older than Utah?

-- Lauren McManamon

When will Now Assist be available to general public?

-- Ravi Shrestha

We are still finalizing the release schedule for general availability. The target is in the Vancouver timeframe sometime after early availability (EA)

-- Earl Duque

Any new changes on ATF

-- GANESH PUNALKAR

In Vancouver, ATF is receiving the ability to automatically generate new tests

-- Earl Duque

What are the security considerations for OpenAI having access to our instance data for things like Summarizing. Is that data being sent externally to OpenAI to process?

-- Seth Dormaier

Almost all of the GenAI features are initiated based on what your developers/admins decide to do with it. It functions as a tool that you can utilize and it's up to the instance owners to determine what data goes through third-party genAI processes. For example. when using a GenAI action in Flow Designer, it will only read a sensitive field if you have given it that field in your flow.

-- Earl Duque

Is GenAI available in Service Operation Workspace?

-- Venkatesh Chowla

The GenAI features being added to workspaces are side-bard components and are available for workspaces in general.

-- Earl Duque

Did you coordinate your shirt with Chuck's bow tie? LOL

-- Lillian Aviles

Purely coincidental.

-- Chuck Tomasi

Will you be able to use the new access testing in ATF?

-- Kim Bergslien

Unknown at this time. If we find something, we'll let you know.

-- Chuck Tomasi

when can we expect the PDI update to Vancouver version

-- sai Shravan Vedala

Vancouver Patch 0 became available on PDIs August 3, 2023.

-- Chuck Tomasi

How do you forsee AI enhancing the ServiceNow experience?

-- Tim Schmitt

Similar to new tech, making common tasks easier, automating repetitive workflows, etc. allowed devs/admins/users to focus on other things

-- Earl Duque

When can I upgrade my Utah PDI?

-- Lillian Aviles

Beginning August 3, 2023.

-- Chuck Tomasi

Text to code uses ServiceNow's LLM or OpenAI/Azure OpenAI which needs a subscription?

-- James Downs

This is part of ServiceNow. No subscription required to other services.

-- Chuck Tomasi

Is Generative AI plugin & Now Assit free with Vancover or fee based?

-- Sudipta Chakraborty

Ask your account rep, but generally speaking GenAI and Now Assist functionality is available with any Pro/Enterprise licensing.

-- Earl Duque

What licensing is required for external triggers?

-- Tim Sabau-McKean

We won't be able to answer that specifically, you'll need to check with your rep.

-- Earl Duque

Is it not currently decided what licensing will be required? Sorry, don't understand why you can't share that info

-- Tim Sabau-McKean

We are not at liberty to discuss ServiceNow's licensing model, sadly - only the features. Please consult your rep - they will be able to answer those questions.

-- Lauren McManamon

Is the code completion tool using the StarCoder open source model that ServiceNow assisted with developing ?

-- Dustin Myers

Currently the StarCoder LLM is planned for Washington release

-- Earl Duque

Do we have document scanning feature available to scan documents with signature?

-- Ankit kathuria

The signature might not be able to be scannable itself, we'll have to check on that for you.

-- Earl Duque

Can we read captcha code from our RPA Bots

-- Dhiraj Singh

It probably depends on how complex the captcha code is haha

-- Earl Duque

will code assist be available only in the hub or in any script field?

-- Andrei Brutski

I'm not sure what you mean by "in the hub". As for script fields, yes. It will be available in script fields.

-- Chuck Tomasi

Any improvements in Automated Test Framework ( ATF) ?

-- Dharma Liyanage

Yes, automated test generation is a new feature but we won't be talking about it today

-- Earl Duque

Are robotic companies one of your larger client bases or have those new features been added to grow the business in that direction?

-- Cheswick Khan

We seem to make decisions to expand in ways to make sure that all ways to integrate are available.

-- Earl Duque

Is Documement Intelligence available for Custom Scoped Applications?

-- Arun Rajiev

Yes!

-- Earl Duque

is [the GenAI Controller] publicly available to connect with any app?

-- Karthik Subramani

Since the GenAI Controller can be accessed via script, flow, etc. then yes!

-- Earl Duque

Is 'Code Quality Checker' capability available outside of RPA Hub for use on the broader platform?

-- Andy Silva

It is available in RPA as of now.

-- Pranav Bhagat

Will it be possible with Doc Intelligence to limit the attached document to an amount of pages ?

-- Frank Van der Haeghen

We are unaware of it at this time. That doesn't mean they don't exist or are not on the roadmap, only that we are unaware. I recommend reaching out to customer support and if there is nothing that meets your requirements, consider posting an idea on support.servicenow.com so our product teams are aware of your requirement.

-- Pranav Bhagat

How is AI implemented with Vancouver version? What part in ServiceNow is AI being used?

-- Haripriya KAZIPETA

Scripting, flow designer, workspaces, RPA, doc intel, etc. All over the place

-- Earl Duque